Residential Leasing Coordinator

Troika Management Corp; Kelowna; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health and dental benefi

RRSP matching

Paid training and professional dev

Additional paid time off

Performance bonus program

Job summary

Troika Management Corp in Kelowna, BC, is seeking a Residential Leasing Coordinator to drive a best-in-class leasing experience while supporting occupancy and revenue goals across our rental portfolio.

You will be the primary contact, managing inquiries, conducting showings, guiding applicants through the process, and handing off to property management. This role suits someone with client-facing experience, strong organizational and communication skills, and a detail-oriented approach.

Qualifications

• Post-secondary education in business, marketing, real estate, or property management is an asset.
• Equivalent combination of education and relevant experience will be considered.
• 1–2 years of leasing, sales, hospitality, or customer service experience (property management preferred).

Responsibilities

• Respond promptly to leasing inquiries via phone, email, and digital platforms.
• Conduct property tours and show suites with professionalism and product knowledge.
• Communicate leasing promotions and incentives to maximize conversions.
• Guide applicants through the application, screening, and approval process.
• Maintain accurate leasing records and provide weekly updates.
• Collaborate with Marketing and Operations to align collateral and promotions.
• Move-in coordination with property management to ensure readiness.

Skills

Customer service

Communication

Organization

Team collaboration

Attention to detail

Education

Post-secondary education in Business Administration/Marketing/Real Estate/Property Management

Tools

HubSpot

Yardi

Microsoft Office

RentCafe

Job description

Join the TROIKA Team –

Building Sustainable Communities for Over 25Years!

At TROIKA we’renot just about building structures –we’reabout creatingSustainableCommunities thatfuture generations can call home. For overtwo decades,we’vebeen one of Western Canada’s mostforward thinking, future focusedlandand real estate developmentcompanies, driving every aspect of community creation from land acquisition and construction to sales, marketing, and property management where families and communities can thrive.

At TROIKA,you’llfind more than a job –you’llfind a place togrow and succeed.We celebrate your passion for excellence, support your growth, and create a culturewhereteamwork drives success. Frommaster planned communities toresidential multi- and single-family developments to commercial buildings, renovations/tenant improvements,to providingfull-servicepropertymanagement, everyaspect of our businessis an opportunity to make an impact and leave your mark.

What we offer to help you thrive:

• Competitive salary

• Comprehensive health and dental benefits

• RRSP matching

• Paid training and professional development

• Additionalpaid time off

• Performance bonus program

At TROIKA,we’rebuilding more than justSustainable Communities –we’rebuilding careers, innovation, and opportunities. Ifyou’repassionate aboutreal estate development andconstruction, excited to grow with a team committed to collaboration, quality, innovation andready to help us build a legacy of excellence ,we’dlove to hear from you.

Your future starts here.Let’sbuild something extraordinary together.

Description of Position:

The Residential Leasing Coordinator reports directly to the Lead Leasing Specialist and plays a pivotal role in creating a best-in-class leasing experience for prospective tenants, while supporting occupancy and revenue goals across Troika’s rental portfolio. Acting as the primary point of contact, this individual represents the sales and leasing team throughout the leasing journey—managing inquiries, conducting showings, guiding applicants through the process, and ensuring a seamless handoff to ongoing property management.

This position is well-suited for someone who excels in a client-facing role, brings a keen eye for detail, anddemonstrates strong organizational and communication skills.

This role will work Thursday to Monday or Tuesday to Saturday and is based in Kelowna, BC.

Key Responsibilities

Leasing & Tenant Relations

• Respond promptly and professionally to leasing inquiries via phone, email, and digital platforms.

• Conduct property tours andshowcasesuites with professionalism, product knowledge, and enthusiasm.

• Communicate leasing promotions and rental incentives effectively to maximize conversions.

• Guide prospective tenants through the application, screening, and approval process.

• Ensure prospective tenants have an exceptional experience at every touchpoint.

Marketing & Administration

• Prepare leasing documentation including applications, offers to lease, tenancy agreements, and addenda.

• Track leasing activity, inquiries, conversions, and move-ins in property management software (e.g.,HubSpot,Yardi,Rent Cafe).

• Collaborate with the marketing team to ensure collateral, signage, and promotions are current and aligned with leasing goals.

Move-In Coordination

• Partnerand collaboratewith property management staff to ensure suites are ready for occupancyanddemonstrateour GoldStandardexpectations.

Reporting & Performance

• Maintainaccuraterecords of leasing metrics and provide weekly leasing updates.

• Support occupancy and revenue targets through strategic leasing efforts.

• Assistin preparing market surveys and competitor analysis.

*Disclaimer– this list is not comprehensive, and other tasks not mentioned may berequiredas dictated by changing business conditionswhichmay trigger changes to job responsibilities.

** This Job description is not an employment contract.

Qualificationsand Requirements:

• Post-secondaryeducation in Business Administration, Marketing, Real Estate, PropertyManagement,orin arelated field is considered an asset.

• An equivalentcombination of education and relevant experience will be considered.

Personal Qualities:

• 1–2 years of leasing, sales, hospitality, or customer service experience (property management experience preferred).

• Excellent interpersonal and communication skills, both written and verbal.

• Strong workethic,high standards, and personal accountability.

• High degreeofprofessionalism and maturity.

• Strong organizational skills with the ability to manage multiple inquiries and tasks simultaneously.

• Knowledge of the Residential Tenancy Act (BC) is an asset.

• Proficiencyin Microsoft Office Suite; familiarity with HubSpot, Yardi or similar property management systems preferred.

• Self-motivated, proactive, and professional in all interactions.

Core Competencies

• Customer Focused: Provides exceptional service to prospective and current tenants.

• Results Oriented: Meets and exceeds leasing and occupancy targets.

• Detail Oriented: Accurately manages applications, contracts, and reporting.

• Team Player: Works collaboratively across Property Management, Marketing, and Operations.

• Adaptable: Thrives in a fast-paced, evolving environment.

Rate of Pay:

• Compensation$21.00 - $25.00/hour (actual salary offeredwill becommensuratewith education and experience).

• The total compensation packageincludes:

• Extended Health, Dental,andRRSP Matching (for eligible employees).

• A focuson your development through tuition reimbursement, training, and mentorship programs.

• A dynamic and collaborative work environment with growth potential.