Collections Analyst

Parkland Corporation; Calgary; On-site; CAD 55,000 - 85,000; Full time

Job summary

Sunoco LP is seeking a Collections Analyst in Calgary to manage a customer portfolio, drive timely payments, and resolve billing issues while maintaining strong relationships across sales and finance teams.

The role emphasizes accuracy, proactive communication, and process improvements to support cash flow and financial health across North America and the Caribbean. Strong Excel and ERP proficiency are required.

Qualifications

• 3+ years of collections, credit, or accounts receivable experience in a B2B environment.
• Experience with dispute resolutions, account reconciliations and root cause analysis.
• Proficiency with ERP systems and strong Excel skills (sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis).
• Excellent written and verbal communication skills, with the ability to adapt style to different audiences.
• Oil and Gas experience is an asset.
• Experience working within a Finance Shared Services model preferred.
• Ability to prioritize effectively in a high-volume, fast-paced environment.

Responsibilities

• Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
• Contact customers via phone/email to secure payment on overdue invoices.
• Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing.
• Partner with the Cash Applications team to resolve unapplied or misapplied payments and keep accounts accurate.
• Perform account reconciliations and coordinate correcting adjustments as needed.
• Maintain complete, professional notes of all customer interactions in the system, ensuring transparency.
• Update collection status for weekly/monthly reporting and AFDA recommendations.
• Negotiate payment arrangements with customers and escalate as needed for holds or third-party collections.
• Submit credit limit review requests to the Credit department when required.
• Build and maintain positive relationships with customers and internal stakeholders.
• Organize daily/weekly/monthly work activities and attend to tasks based on priority.
• Manage and perform administrative or project tasks regarding customer portfolios.
• Identify recurring issues and provide process improvement recommendations.

Skills

Communication skills

Attention to detail

Problem solving

Customer-focused mindset

Prioritization

Independent & team player

Education

Accounts Receivable/Collections exp in B2B

Tools

ERP systems

Microsoft Excel

Job description

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe.

The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

Reporting into the Collections Supervisor, the Collections Analyst is responsible for the recovery and reconciliation of AR balances, and effectively minimizing risk and exposure, associated with the customer portfolio assigned. The Collections Analyst will play a pivotal role in aligning customers payment behaviour, in accordance with the terms of sales and maintaining strong customer relationships. This role ensures timely payment of invoices, resolves customer billing issues, maintains accurate records, and supports the overall cash flow and financial health of the company.

Responsibilities:

• Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
• Contact customers via phone/email to secure payment on overdue invoices.
• Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing.
• Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications, ensuring customer accounts remain accurate and up to date.
• Perform account reconciliations and coordinate correcting adjustments as needed.
• Maintain complete, professional, and timely notes of all customer interactions, commitments, and disputes in the system, ensuring transparency and audit readiness.
• Update collection status for weekly/monthly reporting and AFDA recommendations.
• Negotiate payment arrangements with customers and make timely decisions on held sales orders.Recommended accounts for escalation, credit hold, or third-party collections/legal as appropriate.
• Submit credit limit review requests to the Credit department when required.
• Build and maintain positive relationships with customers and internal stakeholders, ensuring visibility and alignment on exposure, risk, recovery, and related issues.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
• Identify recurring issues, perform root cause analysis, and provide recommendations for process improvements to prevent reoccurrence.

Requirements:

• 3+ years of collections, credit, or accounts receivable experience in a B2B environment.
• Experience with dispute resolutions, account reconciliations and root cause analysis.
• Proficiency with ERP systems.
• Proficiency with Microsoft Office, with strong Excel skills (sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis).
• Oil and Gas experience is an asset.
• Experience working within a Finance Shared Services model preferred.
• Excellent written and verbal communication skills, with the ability to adapt style to different audiences.
• Strong problem-solving skills, attention to detail, and a customer-focused mindset.
• Ability to prioritize effectively and perform in a high-volume, fast-paced environment under deadlines.
• Professional, adaptable, and confident when managing customer interactions.
• Comfortable working independently, with the flexibility to collaborate and support the team when needed.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.