Resident Services & Community Operations Manager

Bwalk; Regina; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Bwalk is seeking a hands-on Property/Resident Manager to ensure health, comfort and safety of our Resident Members at the Regina site. You will manage leases, show suites, collect rent, handle defaults and maintain the building while delivering excellent customer service.

You should be versatile, able to work evenings/weekends, coordinate with contractors, conduct inspections and maintain records using tablets and web-based programs.

Qualifications

• 2 years Customer Service Experience preferred.
• Post-Secondary Education is an asset.
• Computer experience is required with web based programs preferred.
• Ability to learn and adapt quickly to changing systems and new technology.

Responsibilities

• Ensure the health, comfort and safety of our Resident Members.
• Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends.
• Ensure daily communication with all site Associates.
• Collect rent and follow up on defaults.
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers.
• Inspections of vacant and upcoming suites.
• Lease and show suites.
• Ensure all rental enquiries are answered within the guidelines provided.
• Annual suite inspections.
• Prepare and deliver bank deposits.
• Administrative duties including processing paperwork for site and other Associates.
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract.
• Ensure proper and accurate inventory management.
• Snow removal as required.
• Cleaning as required.
• Touch‑up painting as required.
• Complete all required administration for the position on a tablet.
• Complete other tasks assigned by the Leader.

Skills

Customer service

Listening

Telephone etiquette

Problem solving

Decision making

Planning

Organization

Time management

Adaptability

Independence

Education

Post-secondary education preferred

Tools

Web-based programs

Tablets familiarity

Computer skills

Job description

Bwalk is seeking a hands-on Property/Resident Manager to ensure health, comfort and safety of our Resident Members at the Regina site. You will manage leases, show suites, collect rent, handle defaults and maintain the building while delivering excellent customer service.

You should be versatile, able to work evenings/weekends, coordinate with contractors, conduct inspections and maintain records using tablets and web-based programs.