Community Residential Manager

Bwalk; Regina; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Bwalk is seeking a hands-on Property/Resident Manager to ensure health, comfort and safety of our Resident Members at the Regina site. You will manage leases, show suites, collect rent, handle defaults and maintain the building while delivering excellent customer service.

You should be versatile, able to work evenings/weekends, coordinate with contractors, conduct inspections and maintain records using tablets and web-based programs.

Qualifications

• 2 years Customer Service Experience preferred.
• Post-Secondary Education is an asset.
• Computer experience is required with web based programs preferred.
• Ability to learn and adapt quickly to changing systems and new technology.

Responsibilities

• Ensure the health, comfort and safety of our Resident Members.
• Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends.
• Ensure daily communication with all site Associates.
• Collect rent and follow up on defaults.
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers.
• Inspections of vacant and upcoming suites.
• Lease and show suites.
• Ensure all rental enquiries are answered within the guidelines provided.
• Annual suite inspections.
• Prepare and deliver bank deposits.
• Administrative duties including processing paperwork for site and other Associates.
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract.
• Ensure proper and accurate inventory management.
• Snow removal as required.
• Cleaning as required.
• Touch‑up painting as required.
• Complete all required administration for the position on a tablet.
• Complete other tasks assigned by the Leader.

Skills

Customer service

Listening

Telephone etiquette

Problem solving

Decision making

Planning

Organization

Time management

Adaptability

Independence

Education

Post-secondary education preferred

Tools

Web-based programs

Tablets familiarity

Computer skills

Job description

Responsibilities:

Ensure the health, comfort and safety of our Resident Members

Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site.

Successful applicants must have a flexible schedule and be available to work evenings and weekends

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquiries are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

Ensure proper and accurate inventory management

Snow removal as required

Cleaning as required

Touch‑up painting as required

Complete all required administration for the position on a tablet

Complete other tasks assigned by the Leader

Experience and Educational Requirements:

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements:

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements:

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment