Resident Services Clerk | Front Desk & Admin Support

Sienna Senior Living; Gravenhurst; On-site; CAD 26,000 - 30,000; Full time

Job summary

Sienna Senior Living is seeking a Unit Clerk for Muskoka Shores Community in Gravenhurst. This permanent full-time position includes a pay rate of $19.64 per hour and focuses on supporting residents, visitors and staff with inquiries and clerical tasks.

Ideal candidates will have Grade 12, strong MS Office skills (Excel, Word, PowerPoint), excellent communication and customer service abilities, and the capacity to multitask. A Vulnerable Sector Check is required.

Qualifications

• Completion of grade 12 education.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude and customer service experience.
• Proven organizational skills and ability to multi-task.
• Problem-solving and complaint resolution skills.
• Excellent customer service in interactions with visitors, families, residents and team members.
• Must pass Vulnerable Sector Check.

Responsibilities

• Respond to resident and visitor inquiries diplomatically as first priority.
• Forward complaints to the Manager in writing.
• Greet visitors and address their needs in a pleasant and unhurried fashion.
• Conduct mini tours in line with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Assist with scheduling touchpoints and administrative duties as directed by Director of Care and Office Manager.
• Process records supporting cash transactions for guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

Grade 12

Tools

MS Office

Excel

Word

PowerPoint

Job description

Sienna Senior Living is seeking a Unit Clerk for Muskoka Shores Community in Gravenhurst. This permanent full-time position includes a pay rate of $19.64 per hour and focuses on supporting residents, visitors and staff with inquiries and clerical tasks.

Ideal candidates will have Grade 12, strong MS Office skills (Excel, Word, PowerPoint), excellent communication and customer service abilities, and the capacity to multitask. A Vulnerable Sector Check is required.