Unit Clerk | Permanent Full-Time

Sienna Senior Living; Gravenhurst; On-site; CAD 26,000 - 30,000; Full time

Job summary

Sienna Senior Living is seeking a Unit Clerk for Muskoka Shores Community in Gravenhurst. This permanent full-time position includes a pay rate of $19.64 per hour and focuses on supporting residents, visitors and staff with inquiries and clerical tasks.

Ideal candidates will have Grade 12, strong MS Office skills (Excel, Word, PowerPoint), excellent communication and customer service abilities, and the capacity to multitask. A Vulnerable Sector Check is required.

Qualifications

• Completion of grade 12 education.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude and customer service experience.
• Proven organizational skills and ability to multi-task.
• Problem-solving and complaint resolution skills.
• Excellent customer service in interactions with visitors, families, residents and team members.
• Must pass Vulnerable Sector Check.

Responsibilities

• Respond to resident and visitor inquiries diplomatically as first priority.
• Forward complaints to the Manager in writing.
• Greet visitors and address their needs in a pleasant and unhurried fashion.
• Conduct mini tours in line with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Assist with scheduling touchpoints and administrative duties as directed by Director of Care and Office Manager.
• Process records supporting cash transactions for guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

Grade 12

Tools

MS Office

Excel

Word

PowerPoint

Job description

Unit Clerk | Permanent Full-Time
Muskoka Shores Community - Gravenhurst
Rate of Pay: $19.64
This posting is for an existing vacancy

The Unit Clerk is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Unit Clerk your typical day will impact in the following ways:

• Responding to all resident and visitor inquiries as to their first priority in a diplomatic manner.
• Ensures all complaints are forwarded to the Manager in writing.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion.
• Conducts mini tours in accordance with policies and procedures.
• Provide clerical and computer support to all managers as requested.
• Assist with in-house scheduling touch points, assist with administrative duties as assigned by Director of Care and Office Manager
• Complete the required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Problem-solving and complaint resolution skills.
• Excellent customer service skills in all personal interactions with visitors, families, residents and team members.
• All applicants must successfully pass the prescribed Vulnerable Sector Check.

Bonus points for having:

• Experience in a Healthcare industry an asset.
• Additional applied courses i.e. office administration preferred.

Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.