Resident Manager (3 Month Contract)

Centurion Associates Inc; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

Centurion Associates Inc. seeks a Resident Manager for a 3-month contract in Kelowna, BC. You will responsibly operate, manage, administer and lease a Centurion apartment community, ensuring rent-readiness, timely payments, and high resident satisfaction.

The role requires 2–3 years in customer service or property management, strong communication and interpersonal skills, and readiness to address emergencies 24/7. This is a contract, full-time position based in Kelowna.

Qualifications

• A passion for excellence in customer service delivery.
• Minimum of 2-3 years' experience in customer service and/or property management.
• Good written and oral communication skills.
• Strong interpersonal skills.
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense.
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Responsibilities

• Relationship Development: Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.
• Customer Service: Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction by Centurion's Vision, Mission and Values.
• Ongoing Operations: Market, show and rent apartments, collect applications and deposits, ensure rent-readiness of vacant units, manage maintenance and turnovers, keep common areas clean, and be accessible 24/7 for emergencies.
• Essential Service and Emergencies: Be accessible 24/7 for emergencies and be aware of fire and life safety procedures.

Skills

Customer service

Property management

Communication

Interpersonal skills

Problem solving

Attention to detail

Job description

Resident Manager (3 Month Contract)

Multi-Family - Operations - Kelowna, British Columbia

Department: Multi-Family - Operations

Employment Type: Contract, Full-Time

Compensation: $50,000

Overview

Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.

The Resident Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion's Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns. Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required. Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of rent-readiness, clean and fully prepared for move-in. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained. Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Report any building or apartment concerns or deficiencies promptly to the Property Manager. Complete other duties as assigned.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

• A passion for excellence in customer service delivery;
• Minimum of 2-3 years' experience in customer service and/or property management;
• Good written and oral communication skills;
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Salary: $50,000.00

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. This posting is for an existing job vacancy.

Centurion is an inclusive and equal opportunity employer, committed to fostering a positive, supportive, and inclusive environment for all employees. In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request

Location: Kelowna, British Columbia

Department: Multi-Family - Operations

Employment Type: Contract, Full-Time

Compensation: $50,000