Resident Manager (6 month contract)

Centurion Associates Inc; Kitchener; On-site; CAD 32,000 - 43,000; Full time

Job summary

Centurion Associates Inc. is seeking a Resident Manager for a 6 month contract at a multi-family property in Kitchener, Ontario.

The role reports to the Senior Property Manager and oversees leasing, administration and operations to meet Centurion standards and budgets. You will develop relationships with residents and staff, handle inquiries with care, manage showings, deposits and payments, and ensure turnover readiness and preventive maintenance.

Qualifications

• A passion for excellence in customer service delivery.
• Good written and oral communication skills.
• Strong interpersonal skills.
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense.
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Responsibilities

• Relationship Development: Develop and foster positive relationships with co-workers and Residents; ensure timely resolution of concerns.
• Customer Service: Handle inquiries, feedback, complaints or concerns with a high level of Resident satisfaction.
• Ongoing Operations: Market, show and rent apartments; manage deposits; ensure rent collection and on-site maintenance.
• Essential Service and Emergencies: Be accessible 24/7 for emergencies; follow fire and safety procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Problem solving

Follow-up skills

Job description

Resident Manager (6 month contract)

Multi-Family - Operations - Kitchener, Ontario

Overview

Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.

The Resident Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Operate properties consistent with the expectations of Centurion’s Corporate standards and approved annual budgets. Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Complete monthly fire system testing and annual fire drills as required. Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required. Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in. Maintain all building inventories and logs and complete all required checks. Ensure building preventative maintenance is scheduled and completed. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained; ensure drives and walkways are clear of snow and ice in winter. Maintain par stock maintenance supplies, and complete regular inventories; order supplies as necessary to ensure the proper operation of the property. Report any building or apartment concerns or deficiencies promptly to the Senior Property Manager.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

• A passion for excellence in customer service delivery;
• Good written and oral communication skills;
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.

Location: Kitchener, Ontario

Department: Multi-Family - Operations

Employment Type: Contract, Full-Time

Compensation: $37,336