Resident Manager

Centurion Asset Management Inc.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Centurion Asset Management Inc. in Edmonton is seeking a Resident Manager to oversee the professional operation, management, administration and leasing of a Centurion apartment community.

Reporting to the Senior Property Manager, you will manage relationships with Residents and co-workers, handle inquiries, coordinate maintenance, market and rent apartments, collect deposits, ensure rent-readiness, and respond 24/7 to emergencies.

Qualifications

• A passion for excellence in customer service delivery.
• Minimum of 2-3 years’ experience in customer service and/or property management.
• Good written and oral communication skills.
• Strong interpersonal skills.
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense.
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Responsibilities

• Relationship Development: Develop and foster positive relationships with co-workers and Residents; ensure timely resolution of concerns.
• Customer Service: Handle inquiries, feedback, complaints or concerns; promote resident satisfaction and a sense of community.
• Ongoing Operations: Market, show and rent apartments; collect applications and deposits; ensure rent collection; coordinate maintenance and turnover.
• Essential Service and Emergencies: Be accessible 24/7 for emergencies; know fire and life safety procedures.

Skills

Customer service

Property management

Communication

Interpersonal skills

Problem solving

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust（“REIT”）owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Overview

Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.

The Resident Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns. Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required. Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained. Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Report any building or apartment concerns or deficiencies promptly to the Junior Property Manager. Complete other duties as assigned.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

• A passion for excellence in customer service delivery;


• Minimum of 2-3 years’ experience in customer service and/or property management;


• Good written and oral communication skills;


• Strong interpersonal skills;


• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;


• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and


• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Centurion is an inclusive and equal opportunity employer, committed to fostering a positive, supportive, and inclusive environment for all employees. In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request