Resident Experience & Operations Lead

Asset Maintenance Pros Inc.; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health and Dental plan

RRSP Matching

Continuous Learning Program

Career advancement opportunities

Employee Assistance Program

Job summary

Asset Maintenance Pros Inc. is a leading provider of student and young professional housing in Waterloo, Ontario, delivering premium accommodations, exceptional customer service, and operational excellence.

Located in Waterloo’s university and technology corridors, we support fast-paced living while maintaining safe, welcoming, and professionally managed communities residents are proud to call home. This role emphasizes operational leadership, turnover coordination, cross-functional

Qualifications

• 3–5+ years of experience in residential property management, leasing administration, operations coordination, or a related field.
• Prior supervision or leadership experience is a strong asset.
• Experience in student housing, multi-residential, or high-volume turnover environments preferred.
• Strong organizational, problem-solving, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to prioritize competing deadlines.
• Proficiency in Microsoft Office, especially Excel; experience with Yardi Voyager is an asset.

Responsibilities

• Oversee daily operations of residential portfolios and office functions.
• Provide leadership, training, and support to Property Administrators and site staff.
• Coordinate unit turnover: inspections, scheduling, cleaning, painting, readiness.
• Monitor work orders and ensure completion using internal systems.
• Ensure policies and service standards are followed; promote a customer-first culture.
• Support move-in, move-out, lease renewals, and resident retention processes.
• Collaborate across Leasing, Maintenance, Operations, and Resident Services.

Skills

Team leadership

Supervisory experience

Residential property management

Operations coordination

Customer service

Attention to detail

MS Excel

Yardi Voyager experience

Tools

Yardi Voyager

Microsoft Excel

Microsoft Office Suite

Job description

Asset Maintenance Pros Inc. is a leading provider of student and young professional housing in Waterloo, Ontario, delivering premium accommodations, exceptional customer service, and operational excellence.

Located in Waterloo’s university and technology corridors, we support fast-paced living while maintaining safe, welcoming, and professionally managed communities residents are proud to call home. This role emphasizes operational leadership, turnover coordination, cross-functional