Resident Services & Operations Supervisor

Asset Maintenance Pros Inc.; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health and Dental plan

RRSP Matching

Continuous Learning Program

Career advancement opportunities

Employee Assistance Program

Job summary

Asset Maintenance Pros Inc. is a leading provider of student and young professional housing in Waterloo, Ontario, delivering premium accommodations, exceptional customer service, and operational excellence.

Located in Waterloo’s university and technology corridors, we support fast-paced living while maintaining safe, welcoming, and professionally managed communities residents are proud to call home. This role emphasizes operational leadership, turnover coordination, cross-functional

Qualifications

• 3–5+ years of experience in residential property management, leasing administration, operations coordination, or a related field.
• Prior supervision or leadership experience is a strong asset.
• Experience in student housing, multi-residential, or high-volume turnover environments preferred.
• Strong organizational, problem-solving, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to prioritize competing deadlines.
• Proficiency in Microsoft Office, especially Excel; experience with Yardi Voyager is an asset.

Responsibilities

• Oversee daily operations of residential portfolios and office functions.
• Provide leadership, training, and support to Property Administrators and site staff.
• Coordinate unit turnover: inspections, scheduling, cleaning, painting, readiness.
• Monitor work orders and ensure completion using internal systems.
• Ensure policies and service standards are followed; promote a customer-first culture.
• Support move-in, move-out, lease renewals, and resident retention processes.
• Collaborate across Leasing, Maintenance, Operations, and Resident Services.

Skills

Team leadership

Supervisory experience

Residential property management

Operations coordination

Customer service

Attention to detail

MS Excel

Yardi Voyager experience

Tools

Yardi Voyager

Microsoft Excel

Microsoft Office Suite

Job description

Asset Maintenance Pros is a leading provider of modern student and young professional housing in Waterloo, Ontario. Our architecturally striking communities are designed to deliver an elevated rental experience through premium accommodations, exceptional customer service, and operational excellence.

Located in the heart of Waterloo’s university and technology sectors, our communities support fast-paced lifestyles while fostering safe, welcoming, and professionally managed environments residents are proud to call home.

Responsibilities:

Operational Leadership & Team Supervision

Oversee daily operations of assigned residential portfolios and office functions

Provide leadership, guidance, training, and support to Property Administrators and site support staff

Assistwith scheduling, workload delegation, accountability, and operational follow-up

Support cross-functional collaboration between Leasing, Maintenance, Operations, and Resident Services teams

Identifyprocess improvement opportunities and support implementation of operational efficiencies

Ensure company policies, procedures, and service standards are consistently followed

Resident Experience & Customer Service

Support a high-quality resident experience through responsive communication and service delivery

Act as an escalation point for resident concerns and administrative issues

Ensuretimelyfollow-up and resolution of maintenance requests and resident inquiries

Support move-in, move-out, lease renewal, and resident retention processes

Maintain professional and positive relationships with residents, contractors, and internal departments

Promote a customer-first culture across all interactions

Property Operations & Turnover Coordination

Coordinate and oversee unit turnover processes, including inspections, contractor scheduling, cleaning, painting, and readiness verification

Assign, monitor, and track work orders through completion using internal systems and Yardi Voyager

Conduct physical inspections of units andcommon areastoidentifydeficiencies and ensure quality standards are met

Coordinate contractor access andmonitorproject progress and completion timelines

Support operational readiness during peak leasing and turnover seasons

Assistwith project coordination, turnover tracking, and operational reporting

Administration & Compliance

Maintainaccuraterecords, documentation, databases, and reporting related to operations and turnover activities

Ensure compliance with company procedures, quality standards, and operational requirements

Support preparation and organization of move-in packages, notices, keys, and resident documentation

Assistwith lease administration, renewals, assignments, notices, and related administrative processes

Prepare reports, spreadsheets, and tracking tools for operational and management review

Support document control and data accuracy across multiple systems

• 3–5+ years of experience in residential property management, leasing administration, operations coordination, or a related field
• Previous experience supervising or leading teams is considered a strong asset
• Experience within student housing, multi-residential, or high-volume turnover environments preferred
• Strong organizational, problem-solving, and multitasking abilities
• Excellent communication and interpersonal skills
• Strong attention to detail with the ability to prioritize competing deadlines
• Intermediate to advancedproficiencyin Microsoft Office Suite, particularly Excel
• Experience with Yardi Voyager or similar property management software considered an asset
• Familiarity with construction, maintenance coordination, inspections, and turnover processes is considered an asset
• Ability to work flexible hours during peak operational periods, including occasional evenings or weekends asrequired

• Comprehensive Health and Dental plan
• RRSP Matching
• Continuous Learning Program
• Career advancement opportunities
• Employee Assistance Program