Resident Experience Coordinator — Rent Discounts

Northview-Residential-Reit; Winnipeg; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Extended health care

Life insurance

Wellness programs

Rent discounts

Travel assistance

Job summary

Northview is seeking a Customer Service Coordinator to join our Residential team in Winnipeg, MB. This role supports resident relations, handles inquiries, and coordinates lease renewals while maintaining accurate tenancy records.

Reporting to the Regional Manager, you will work closely with Leasing, Maintenance, and internal teams to ensure a high standard of service across the portfolio. The ideal candidate has experience in customer service within property management, strong communication

Qualifications

• Experience in customer service and administrative functions.
• Experience in residential property management or leasing is an asset.
• Experience handling resident, tenant, or customer inquiries, complaints, and service concerns.
• Demonstrated experience successfully managing and resolving conflict.
• Experience maintaining accurate records, lease documentation, and confidential information.
• Experience working with databases, spreadsheets, and other administrative systems; experience with Yardi or similar ERPs an asset.
• Knowledge of residential tenancy legislation and related processes an asset.
• Proficiency with Microsoft Office applications and other computer systems.

Responsibilities

• Set and maintain high customer service standards and implement the resident relations plan to support positive resident relations, resident satisfaction, and a consistent resident experience.
• Respond to current resident inquiries, calls, emails, and other requests in a timely, professional, and customer-focused manner, providing information and assistance or coordinating appropriate follow-up with Maintenance teams, management, and other internal departments.
• Review resident feedback, service trends, and operational needs and make recommendations for improving customer service and identifying cost-effective opportunities to enhance the resident experience.
• Conduct customer satisfaction surveys with inbound and outbound residents, reviewing feedback and identifying opportunities to improve resident satisfaction and service delivery.
• Ensure resident communication supplies and materials are adequately stocked and appropriately used across the region.
• Review and/or complete move-in and move-out reports and inspections, ensuring required information is accurately documented and appropriate follow-up is completed as needed.
• Compile spreadsheets and generate reports of upcoming lease expiries and prepare the necessary renewal documents for processing.
• Coordinate lease transfers, including scheduling and conducting showings, preparing lease documentation, and coordinating required follow-up with residents and internal teams.

Skills

Customer service

Administrative functions

Inquiries handling

Conflict resolution

Record maintenance

Data entry

MS Office

Tools

Yardi

Excel

ERP systems

Job description

Northview is seeking a Customer Service Coordinator to join our Residential team in Winnipeg, MB. This role supports resident relations, handles inquiries, and coordinates lease renewals while maintaining accurate tenancy records.

Reporting to the Regional Manager, you will work closely with Leasing, Maintenance, and internal teams to ensure a high standard of service across the portfolio. The ideal candidate has experience in customer service within property management, strong communication