Senior Planner

city yellowknife; Yellowknife; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended health care

Life insurance

Rent discounts

Travel assistance

Job summary

Northview is seeking a Customer Service Coordinator for its Residential team in Yellowknife, NT. Reporting to the Regional Manager, you will build and maintain relationships with residents, address issues promptly, and support lease renewals while upholding NPR policies.

Qualifications include strong customer service, conflict resolution, administrative skills, a valid driver’s license, and ability to work evenings/weekends.

Qualifications

• Proven experience in customer service and resolving conflicts.
• Strong administrative capabilities and organization.
• Excellent English communication skills.

Responsibilities

• Set high customer service standards and maintain resident relations.
• Handle inquiries by phone, email, and in person in a timely manner.
• Assist with move-in/move-out reports and inspections where required.
• Compile reports on lease expiries and renewals; generate renewal documents.
• Review market rents in consultation with Leasing Agent and Regional Manager.
• Conduct customer satisfaction surveys and maintain resident files accuracy.
• Implement and manage resident relation plans; suggest cost-effective improvements.
• Ensure compliance with NPR policies and Residential Tenancy Act; coordinate inspections.
• Assist in eviction proceedings and tenancy board filings as needed.
• Provide backup support to Leasing Agent and Property Administrator.
• Other duties assigned by Regional Manager.

Skills

Customer service

Conflict resolution

Administrative functions

Driver's license

Evenings & weekends

English communication

Organization

Job description

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be.We are proud to live, work, and play in the neighborhoods we serve, next to our res...

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At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Customer Service Coordinatorto join our Residential team in Yellowknife, NT. Reporting to the Regional Manager, this is a key customer service position within Northview's regions as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents, and ensuring that Resident issues are handled in a timely and professional manner. This role is pivotal in Northview being able to deliver value to its unitholders.

Responsibilities

• Setting high customer service standards & ensuring positive resident relations and resident satisfaction
• Makes recommendations for improving levels of Customer Service (including Street to Suite)
• Ensuring adequate inventory and usage of Resident communication supplies
• Appropriately handle current resident inquiries, calls, and emails in a timely manner
• Depending on the Region, review and or complete move-in and move-out reports and inspections
• Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
• Review market rents (in consultation with the Leasing Agent) and discuss adjustments to NPR Rents with the Regional Manager
• Conduct Customer Satisfaction surveys to inbound and outbound Residents
• Update and maintain the accuracy of information on resident files and lease documentation
• Implement and manage the resident relation plan and provide suggestions on cost-effectively enhancing Resident Relations
• Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act
• Following up on or inputting Resident Retention-related work orders
• Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required
• Backup to Leasing Agent and or Property Administrator as needed
• Other Resident and customer service-related duties as assigned by the Regional Manager

Qualifications

• Have a professional appearance, pleasant demeanor, and positive attitude
• Proven experience in successfully dealing with and resolving conflict
• Previous experience in Customer Service and performing administrative functions
• Have a valid driver's license
• Be willing and able to work irregular hours including evenings and weekends
• Possess excellent English communication skills
• Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment
• Competitive pay
• Extended health care including medical, dental, and vision coverage
• Life insurance, drug coverage, and wellness programs
• Discounts on rent at Northview properties
• Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.