Resident Experience Concierge

Verve Senior Living; City of Langley; On-site; CAD 38,000 - 45,000; Full time

Job summary

Verve Senior Living is seeking a friendly receptionist to welcome residents and guests, handle phone calls, coordinate tours and move-ins, and provide essential clerical support at our Langley residence. You will maintain office supplies, manage mail, and assist the management team while upholding a high standard of customer service.

Requirements include a Grade 12 education and at least two years in a receptionist/clerical role, with basic bookkeeping preferred.

Qualifications

• Grade 12 education required.
• Two years receptionist/clerical experience in hospitality is an asset.
• Basic bookkeeping experience preferred.
• Typing and general office administration skills required.
• Must communicate effectively in English, written and verbal.
• Proficiency with Microsoft Office suite including Word and Excel.
• Ability to multi-task and work independently or in a team.
• Resident-oriented mindset aligned with the residence values.

Responsibilities

• Greet residents and visitors warmly and manage front-desk duties.
• Answer and direct phone calls professionally.
• Assist with office supplies ordering and inventory.
• Handle inquiries and route to appropriate departments.
• Coordinate move-ins with Marketing, arrange tours and prepare welcome packages.
• Provide clerical support to management and staff (data entry, filing, minutes, spreadsheets).
• Monitor security of the residence by supervising access for residents and guests.
• Maintain neat reception area and manage mail and deliveries.
• Record and store lost property.
• Track guest meals and revenue using POS and related systems.
• Communicate with residents, families, staff and the public.
• Assist Life Enrichment with set-up/take-down of programs and events.
• Create daily resident census and maintain contact lists.
• Ensure compliance with policies, training and safety regulations.

Skills

Typing

Office administration

MS Office

Effective communication

Multi-tasking

Education

High school diploma (Grade 12)

Tools

Microsoft Office Suite

Word

Excel

Job description

Verve Senior Living is seeking a friendly receptionist to welcome residents and guests, handle phone calls, coordinate tours and move-ins, and provide essential clerical support at our Langley residence. You will maintain office supplies, manage mail, and assist the management team while upholding a high standard of customer service.

Requirements include a Grade 12 education and at least two years in a receptionist/clerical role, with basic bookkeeping preferred.