Receptionist (2026-10798)

Verve Senior Living; City of Langley; On-site; CAD 38,000 - 45,000; Full time

Job summary

Verve Senior Living is seeking a friendly receptionist to welcome residents and guests, handle phone calls, coordinate tours and move-ins, and provide essential clerical support at our Langley residence. You will maintain office supplies, manage mail, and assist the management team while upholding a high standard of customer service.

Requirements include a Grade 12 education and at least two years in a receptionist/clerical role, with basic bookkeeping preferred.

Qualifications

• Grade 12 education required.
• Two years receptionist/clerical experience in hospitality is an asset.
• Basic bookkeeping experience preferred.
• Typing and general office administration skills required.
• Must communicate effectively in English, written and verbal.
• Proficiency with Microsoft Office suite including Word and Excel.
• Ability to multi-task and work independently or in a team.
• Resident-oriented mindset aligned with the residence values.

Responsibilities

• Greet residents and visitors warmly and manage front-desk duties.
• Answer and direct phone calls professionally.
• Assist with office supplies ordering and inventory.
• Handle inquiries and route to appropriate departments.
• Coordinate move-ins with Marketing, arrange tours and prepare welcome packages.
• Provide clerical support to management and staff (data entry, filing, minutes, spreadsheets).
• Monitor security of the residence by supervising access for residents and guests.
• Maintain neat reception area and manage mail and deliveries.
• Record and store lost property.
• Track guest meals and revenue using POS and related systems.
• Communicate with residents, families, staff and the public.
• Assist Life Enrichment with set-up/take-down of programs and events.
• Create daily resident census and maintain contact lists.
• Ensure compliance with policies, training and safety regulations.

Skills

Typing

Office administration

MS Office

Effective communication

Multi-tasking

Education

High school diploma (Grade 12)

Tools

Microsoft Office Suite

Word

Excel

Job description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

ACCOUNTABILITY OBJECTIVE

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile, and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Has proven typing and general office administration skills.
• Must be able to communicate effectively, both written and verbally, in the English language.
• Be able to work with minimal supervision and demonstrates a strong ability to problem solve.
• Has proficient computer skills (i.e. Microsoft Office Suite, Word and Excel).
• Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
• A resident-oriented individual, whose visions and values align with those of the residence.

Key Responsibilities

• Participates in and adheres to continuous quality improvement standards.
• Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
• Assists in ordering, maintaining and monitoring of office supplies and/or store inventory.
• Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
• Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In absence of marketing staff ensures appointments are booked and tours are given.
• Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
• Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
• Ensures reception area is kept neat and tidy.
• Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
• Records and stores lost property.
• Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
• Responsible for communications and public relations with residents, family members, staff and general public.
• Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
• Creates and distributes the daily resident census.
• Maintains necessary contact lists (i.e. residents, emergency, family members, etc).
• Maintains effective communication, both written and verbal with co-workers. Uses the appropriate lines of communication with supervisory staff.
• Performs other duties as assigned by the Office Manager or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for an portion of the recruitment and hiring process, please let us know.