Resident Experience Coordinator

Greystar; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

RRSP with company match

Job summary

Greystar in Toronto is seeking a Resident Experience Coordinator to deliver exceptional customer service to prospective and current tenants and to support property staff with daily operations. You will contribute to a welcoming, well‑managed community by understanding the property and its functions.

You will coordinate resident activities, publish a community newsletter, handle issues, assist with maintenance requests, and help prepare incident reports and safety checks to maintain a high

Qualifications

• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or OneSite), and database management programs in order to complete required reports.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
• High School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly maintenance report to verify resident requests are being completed.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Skills

Reading & writing

Customer service

Data presentation

Numerical skills

Education

High School diploma

Tools

Yardi

OneSite

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Resident Experience Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION KEY RESPONSIBILITIES:

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly maintenance report to verify resident requests are being completed.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

BASIC KNOWLEDGE & QUALIFICATIONS:

Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members. Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or OneSite), and database management programs in order to complete required reports.

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.

High School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.

TRAVEL / PHYSICAL DEMANDS:

Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to 4.5 kilrograms independently and 11.4 kilograms with assistance. Must be able to work a flexible work schedule, which may include weekends and/or holidays.

Additional Compensation:

The salary range for this position is $60,000 - $70,000 CAD. Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits effective your first day of employment.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 5 family responsibility days and 5 company sick days.
• Additional vacation accrued with tenure.
• Paid Parental Leave Top-Up Benefit (*For eligible team member).
• Group RRSP with Company Match up to 5% of pay after 3 months of service.
• Open to full-time and part-time team members, with spousal RRSP and lump sum contribution options.
• Employee Assistance Program, plus free 24/7 virtual care with a Canadian family doctor.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Pet Insurance discounts through Petsecure and wellbeing programs through the RBC app.
• Ongoing Learning Opportunities & Education Assistance Programs.

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.