Resident Building & Community Manager - Bonus Eligible

Wesgroup; Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Health Care Spending Account

Lifestyle Spending Account

Volunteer days

Wellness partnerships

Wesgroup Store access

Professional growth opportunities

Job summary

Wesgroup is seeking a proactive Resident Building Manager for a 22-story mixed-use residential community in Vancouver. You will oversee resident services, leasing activities, and daily building operations to ensure safety, efficiency, and exceptional resident experiences.

You will coordinate maintenance, manage vendor relationships, and monitor building systems while ensuring compliance with tenancy laws. The role blends customer service with operations and community building in a collaborative

Qualifications

• 2+ years of experience in residential property management, building operations, hospitality, or a related customer-facing environment.
• Strong knowledge of Residential Tenancy Act and housing regulations.
• Exceptional customer service and relationship-building skills.
• Experience leasing residential rental properties and managing resident relations.
• Experience coordinating contractors, trades, and maintenance activities.

Responsibilities

• Deliver exceptional customer service by responding to resident inquiries and service requests in a timely and professional manner.
• Foster positive relationships with residents and contribute to a welcoming, community-oriented living environment.
• Market and lease available suites, conduct showings, screen applicants, and complete tenancy documentation in compliance with the Residential Tenancy Act.
• Coordinate and perform move-in and move-out inspections and maintain accurate resident records.
• Manage amenity room and elevator bookings and conduct pre- and post-event inspections.
• Oversee the day-to-day operation of the property, ensuring common areas and building systems are maintained to a high standard.
• Conduct regular building inspections and identify preventative maintenance opportunities.
• Coordinate and manage building deficiencies, repairs, and maintenance projects.
• Perform minor repairs, touch-up painting, cleaning, and general maintenance as required.
• Manage relationships with contractors, trades, and service providers to ensure quality and timely completion of work.
• Monitor and maintain HVAC, electrical, plumbing, mechanical, and structural building systems.
• Notify the Property Management team of major repair requirements and capital maintenance needs.
• Collect, reconcile, deposit, and maintain accurate records of rent payments, arrears, and other resident charges.
• Maintain building accounts, records, and documentation in accordance with company and accounting requirements.
• Track inventory and manage building supplies to ensure operational readiness.

Skills

Customer service

Relationship-building

Organizational skills

Communication skills

Problem-solving

Time management

Independent work

Team collaboration

Flexibility

Physical endurance

Tools

Yardi

Yuhu

Job description

Wesgroup is seeking a proactive Resident Building Manager for a 22-story mixed-use residential community in Vancouver. You will oversee resident services, leasing activities, and daily building operations to ensure safety, efficiency, and exceptional resident experiences.

You will coordinate maintenance, manage vendor relationships, and monitor building systems while ensuring compliance with tenancy laws. The role blends customer service with operations and community building in a collaborative