Assistant Community Manager

Pacific Cove Properties; Calgary; On-site; CAD 50,000 - 60,000; Full time

Job summary

Pacific Cove Properties is seeking an Assistant Community Manager to join the on-site team in a busy Victoria, BC rental community. You will work closely with the Resident Manager to ensure smooth daily operations, handle leasing, tenancy administration, and deliver a high level of resident service.

The role covers building operations, resident relations, leasing, and tenancy administration, with a focus on accurate records, timely reporting, and adherence to BC's Residential Tenancy Act.

Qualifications

• Experience in residential building operations, leasing, or a related customer-facing environment.
• Knowledge of BC's Residential Tenancy Act.
• Ability to coordinate move-ins/outs and maintenance tasks.
• Strong organizational and time-management skills.
• Clear, professional written and verbal communication.

Responsibilities

• Build positive resident relationships and respond promptly to questions and issues.
• Deliver a consistent resident experience from inquiry to move-out.
• Coordinate move-ins, move-outs and unit turnovers.
• Monitor resident accounts, support rent collection and follow up on balances.
• Complete minor maintenance tasks and coordinate vendor repairs.
• Participate in regular building inspections and prepare reports.
• Support marketing of available homes to maintain occupancy.
• Maintain tenancy records and internal systems accurately.

Skills

Resident relations

Rent collection

Building operations

Customer service

Time management

Communication

Vendor coordination

Discretion

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Job description

Job Title: Assistant Community Manager
Primary Location: Victoria, BC
Job Status: Full Time, Permanent

Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Job Title: Assistant Community Manager
Primary Location: Victoria, BC
Job Status: Full Time, Permanent

Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3,000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Role Overview

We are looking for an Assistant Community Manager to join the on-site team at one of our established properties within Victoria, BC.

Working closely with the Resident Manager, you will help keep the community running smoothly while delivering a consistent, responsive experience for residents. This hands-on role brings together building operations, resident relations, leasing, and tenancy administration within a large, professionally managed rental community.

Key Responsibilities

• Build positive resident relationships and respond promptly and professionally to questions, concerns, and day-to-day issues
• Deliver a consistent resident experience throughout the tenancy, from initial inquiry and move-in through to move-out
• Coordinate move-ins, move-outs, and unit turnovers
• Monitor resident accounts, support rent collection processes, and follow up on outstanding balances
• Complete minor maintenance tasks and coordinate repairs with vendors as needed
• Participate in regular building inspections and prepare required reports
• Respond to rental inquiries, conduct suite showings, and support the marketing of available homes to help maintain occupancy
• Maintain accurate and up-to-date tenancy records, documentation, and internal systems
• Ensure work is completed in accordance with company standards and BC's Residential Tenancy Act
• Provide regular operational updates and reporting to the Resident Manager and head office

What You Bring

• Experience in residential building operations, leasing, property management, or a related customer-facing environment
• Experience supporting resident relations, rent collection, and day-to-day building operations
• Working knowledge of BC's Residential Tenancy Act
• Ability to complete minor maintenance tasks and identify when vendor support is required
• Strong organizational and time-management skills, with the ability to manage competing priorities
• Clear and professional written and verbal communication skills
• Sound judgment, discretion, and professionalism when handling resident matters
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with property management or CRM systems is considered an asset

Salary: $50000 - $60000 per year