Community Manager-Victoria, BC

Socket.dev; Victoria; On-site; CAD 73,000 - 100,000; Full time

Job summary

Bosa Properties Inc. in Victoria, BC, is seeking an experienced Community Manager to lead the management of a prestigious residential rental building. You will foster a positive community, supervise on-site operations, and build meaningful resident relationships.

You will direct and mentor the building team, set high service standards, plan inspections, manage budgets, and ensure the property operates efficiently while maintaining exceptional tenant experiences.

Qualifications

• Proven experience in property management, community development, or related roles.
• Excellent communication and interpersonal skills with residents and stakeholders.
• Strong leadership abilities to motivate and inspire the team.
• In-depth knowledge of rental property management laws and market trends in Victoria.

Responsibilities

• Exercise judgement and discretion in supervising onsite operations of your building and team.
• Manage building operations by establishing priorities and allocating resources for daily functioning.
• Establish standards and procedures to ensure high service levels.
• Plan inspections and maintenance, implementing preventative maintenance systems.
• Provide training and support to your team to perform confidently and effectively.
• Direct training initiatives, evaluate performance, and provide constructive feedback.
• Manage AR processes by coordinating rent collection and tenant communications.
• Oversee document management, compliance tracking, and audit readiness.
• Coordinate move-in/move-out processes to minimize vacancy loss.

Skills

Property management

Community development

Leadership

Budgeting

Job description

About The Company

Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.

#LI-Onsite

About The Role

We are seeking an experienced and passionate Community Manager to join our team and lead the management of a prestigious residential rental building in Victoria, BC. As the Community Manager, you will foster a strong and positive community by exercising judgement and discretion in supervising on-site operations and building meaningful relationships with residents. You will direct and manage the building team, fostering an environment of high standards, deep support. The Community Manager establishes work standards and procedures and makes decisions regarding resident relations and property operations to ensure the building operates efficiently and maintains high standards of service

What You’ll Do

• Exercise judgement and discretion in supervising onsite operations of your building and team.
• Manage building operations by establishing priorities, allocating resources, and making decisions that ensure efficient daily functioning of the property
• Establish standards and procedures to ensure the building operates efficiently and maintains a high standard of service.
• Plan and schedule building inspections and maintenance, implementing preventative maintenance systems, and making decisions to address operational concerns before they escal
• Provide ongoing training, tools and support needed to your team relevant to their roles to perform confidently and effectively
• Direct team training initiatives, evaluate performance, and exercise discretion in providing feedback and support that builds team capability and confidence
• Manage AR processes by exercising judgment in collection strategies, resident communications, and escalation decisions to ensure timely rent collection
• Establish and oversee systems for document management, compliance tracking, and record-keeping that ensure audit readiness and operational transparency
• Coordinate and supervise move-in/move-out processes, making decisions regarding unit readiness, turnover priorities, and resource allocation to minimize vacancy loss

What You Bring

• Proven experience in property management, community development, or related roles.
• Excellent communication and interpersonal skills to effectively interact with residents, team members, and stakeholders.
• Strong leadership abilities and the ability to motivate and inspire the team.
• In-depth knowledge of rental property management laws, regulations, and market trends in Victoria
• Proficiency in financial management and budgeting.
• High level of organization and attention to detail to handle multiple tasks and responsibilities effectively.
• Tech-savvy with the ability to utilize property management software and other relevant tools.

Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.

Salary

$72,600 — $99,800 CAD

Who You Are

• Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
• Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.