Resident and Family Services Coordinator - Full-time

Jarlette Health Services; Midland; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Pension program

Referral bonus

Tuition assistance

Career growth

Awards and recognition

Exclusive discounts

Inclusive culture

Job summary

Jarlette Health Services seeks a Resident and Family Services Coordinator to guide residents and families through admission and placement, advocate on their behalf, and coordinate communication among residents, families and staff. The role collaborates with Ontario Health atHome and discharge planners to support smooth transitions.

The ideal candidate will have regulatory registration, a related post-secondary credential, and experience in long-term care, with a focus on quality improvement and

Qualifications

• Must hold a current general certificate of registration with a college of a regulated health profession or the Ontario College of Social Workers and Social Service Workers.
• Must have a post-secondary diploma or degree in recreation and leisure studies, kinesiology, therapeutic recreation or related field from a community college or university.

Responsibilities

• Ensure a smooth resident admission and continued placement process.
• Advocate for residents and families before, during and after admission.
• Maintain confidentiality and enable effective communication among residents, families and staff.
• Serve as liaison between Ontario Health atHome and Discharge Planners.
• Contribute to Continuous Quality Improvement by measuring outcomes with admissions and annual surveys.

Education

General certificate of registration with a college of a regulated health profession or Ontario College of Social Workers and Social Service Workers

Post-secondary diploma or degree in recreation and leisure studies, kinesiology, therapeutic recreation or related field

Job description

Resident and Family Services Coordinator

Status :Permanent Full-time

Location: On site at658 King Street, Midland ON

Existing Vacancy

Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the lives of the residents, families, employees, and communities it serves. As a proudly Canadian organization, with 14 Long Term Care Homes and 8 Retirement Lodges across Ontario, Jarlette Health Services has established itself as an industry leader with over 55 years of experience in the dynamic senior care sector.

Villa Care Centre is a fully accredited long term care home in Midland,Ontario and serves 160 residents. The community is a vibrant town on Georgian Bay and is approximately 50 km north of Barrie and 48 km north-west of Orillia. Midland is known as the gateway to the 30,000 islands and draws tourists with its natural beauty, water-based activities, and numerous parks and cottages. The town hosts various cultural events, such as the annual Butter Tart Festival, and has a lively downtown area with unique shops, restaurants, and a vibrant arts scene.

Join our team as a Resident and Family Services Coordinator!

Under the direction of the Executive Director, the Resident and Family Services Coordinator is responsible and accountable for providing a smooth transition for resident admission and continued placement. Acting as a resident advocate, this role ensures and provides support to residents and families before, during and following the Admission Process.

Key responsibilities also include maintaining strict confidentiality, facilitating effective communication among residents, families and staff, acting as a liaison between Ontario Health atHome and Discharge Planners and participating in Continuous Quality Improvement Activities measuring outcomes through Admission Surveys and Annual Resident/Family surveys.

We are looking for the following qualifications and traits

• Must have a current general certificate of registration with a college of a regulated health profession or the Ontario College of Social Workers and Social Service Workers; or
• Must have a post-secondary diploma or degree in recreation and leisure studies, kinesiology, therapeutic recreation or other related field from a community college or university, and at least one year of experience in a health care setting as required under the Fixing Long Term Care Act, 2021, ss 79 and Ontario Regulation ss. 70/22 (1).
• Minimum of 2 years experience Long Term Care (Gerontology) preferred
• Must demonstrate an active interest in ongoing education
• Must demonstrate good communication skills
• Must have an understanding of the Nursing Processes

Our offer to you may include:

• Competitive Health, Welfare and Dental Benefits
• Pension program where we match contributions and invest in your future
• Referral bonus
• Individualized assistance with tuition and further education
• Skill development and internal advancement = growth in your career
• Awards and recognition programs and team appreciation events
• Exclusive discounts on products,services and travel
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs.

Please note, all applicants must be legally entitled to work in Canada. Employment with Jarlette Health Services will be contingent on proof of vaccination against COVID-19, a screening for tuberculosis, two positive references and, prior to starting at the location, a receipt of a current criminal reference check, including vulnerable sector screening.

Jarlette Health Services is an equal opportunity employer and will accommodate individuals with disabilities through each stage of the recruitment process. Should you require an accommodation, please let us know.

All aspects of the hiring process, from application review to final selection, are conducted by our hiring team without the use of AI.

We thank all applicants for their interest. However, only those selected for further consideration will be contacted.