Residence Life Coordinator - Residence Life, Campus Services

MacEwan University; Edmonton; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Generous vacation

Pension plan

Flexible benefits

Continuous learning

Career growth

Job summary

MacEwan University seeks a Residence Life Coordinator (RLC) for a full-time continuing role in Residence Life. You will lead a team of ORAs and CLs, coordinate schedules, and support wellness and community development within the MacEwan Residence.

You will help implement the Residence Community Standards and manage programs, budgets, and events. This on-campus position requires Monday–Friday 11:00am–7:00pm and after-hours on-call coverage as needed.

Qualifications

• Requires a diploma in a related field.
• Minimum 1 year of experience in Residence Services.
• Assets include StarRez, ASIST certification, and event planning experience.

Responsibilities

• Lead ORAs and CLs, assign workloads and ensure procedures are followed.
• Prepare schedules and arrange shift coverage with the Manager.
• Serve as point of contact and escalate issues as required.
• Recommend updates to Residence Community Standards and documentation.
• Develop and evaluate wellness programs for the Residence community.
• Assist in developing annual plans and budgets for residence programs.

Skills

Team leadership

Communication

Problem solving

Organization

Scheduling

Conflict resolution

M365/SharePoint

Budgeting

Education

Diploma in related field

1 year Residence Services experience

Tools

StarRez

ASIST training

Event planning tools

Job description

Competition Number: 26.10.253

Category: Full-Time Continuing (35 hours per week)

Salary: MSU Band D (Steps 1-8): $28.501 - $41.449 per hour. $51,872 - $75,438 per annum (Based on 35 hours per week).

Closing Date: October 29, 2026

MacEwan University is seeking a Residence Life Coordinator (RLC) for a full-time continuing opportunity with our Residence Life department. Reporting to the Manager, Resident Experience and Support, you will be responsible for developing, administering, and promoting a positive residence experience and ensuring the safety of our residents.

You will create opportunities for student development and create and implement programs that contribute to our residents' personal and community growth. You will be responsible for providing operational support to the Manager, Resident Experience and Support, coordinating resident development and wellness activities, and managing Overnight Resident Assistants (ORAs) and Residence Community Leaders (CLs) day-to-day coordination and mentorship. You will play an essential role in ensuring the Residence Community Standards are being followed.

Key responsibilities include:

• Leading the assigned team of Overnight Residence Assistants (ORAs) and Residence Community Leaders (CLs) through assignment and monitoring of workload and ensuring all Residence standard procedures and processes are followed;
• Preparing schedules for approval by the Manager and arranging shift coverage when necessary, including handling any last-minute adjustments to the schedule;
• Serving as a point of contact, reference and escalation for ORAs and CLs: problem-solving issues presented and escalating to Manager as required;
• Making recommendations for improvements and updates to the Residence Community Standards and other departmental documentation for review by the Manager;
• Developing, implementing, maintaining and evaluating an ongoing robust and diverse wellness program for members of the MacEwan Residence community with other Residence Life Coordinators; and
• Assisting with developing an annual plan, including budget, for educational, recreational, social and cultural programs offered to the Residence community.

Please note that these positions do not live in Residence, and accommodation is not provided.

Skills

• Excellent verbal and written communication skills with a proven commitment to customer service;
• Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships with various university departments to ensure the quality of the residence experience for MacEwan students;
• Sound independent judgment and discretion, with the ability to demonstrate objectivity, open-mindedness, inclusiveness and avoidance of bias or the perception thereof;
• A commitment to fostering a positive environment within Residence Services that celebrates diversity and inclusion;
• Crisis intervention and conflict resolution skills;
• Exceptional organizational, time management, problem-solving, critical thinking, and decision-making skills, all with a detail-oriented approach;
• The ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
• The ability to work well under pressure;
• The ability to maintain confidentiality and deal with complex and sensitive situations in a professional, diplomatic and tactful manner;
• Team-building and mentoring skills;
• The ability to work independently as a self-starter, taking initiative with minimal supervision;
• Basic budgeting and accounting skills; and
• Proficiency with Microsoft Office Suite, OneDrive and SharePoint.

Qualifications

• A minimum of a diploma in a related field.
• A minimum of 1 year of experience in Residence Services.
• The following would be considered assets:
• Experience with resident and property management platforms such as StarRez.
• Certification in Applied Suicide Intervention Skills Training (ASIST) offered through the Canadian Mental Health Association.
• Previous event planning experience.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.
• The ability to work a Monday to Friday schedule from 11:00am to 7:00pm.
• You will share on-call responsibilities for emergency after-hours coverage, this includes carrying a cellphone.
• You will be required to work a flexible schedule during move-in/out weekends, Open House, and other special events, as well as share in coverage (on-call) during the December break.
• This position falls under an overtime averaging agreement and/or is eligible for OT and On-Call pay.
• The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check covered by the department.

Benefits

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.