Residence Life Coordinator

MacEwan International; Edmonton; On-site; CAD 52,000 - 75,000; Full time

Job summary

MacEwan University is seeking a Residence Life Coordinator to lead residence staff, organize schedules, and support resident wellness. You will implement programs and uphold community standards while coordinating with the Manager and other teams.

The role is on campus, full-time, with a Monday–Friday 11:00am–7:00pm shift and on-call coverage during peak periods. Equity and inclusion are emphasized in our community values.

Qualifications

• Diploma in a related field.
• Minimum 1 year of experience in Residence Services.
• ASIST certification and event planning experience are assets.

Responsibilities

• Lead ORAs and CLs and monitor workload while ensuring standards.
• Prepare schedules for Manager approval and adjust coverage as needed.
• Serve as contact, escalate issues to Manager as required.
• Recommend improvements to Residence Community Standards and docs.
• Develop and evaluate wellness programs in collaboration with others.
• Assist with annual planning and budgeting for programs.

Skills

Communication

Interpersonal skills

Judgment

Diversity & inclusion

Crisis intervention

Organizational skills

Time management

Problem solving

Initiative

Confidentiality

Team building

Self-starter

Budgeting

Microsoft Office

Education

Diploma in related field

ASIST certification (asset)

Tools

StarRez

Job description

Full-Time Continuing (35 hours per week) MSU Band D (Steps 1-8): $28.501 - $41.449 per hour. $51,872 - $75,438 per annum (Based on 35 hours per week). October 29, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 21,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Residence Life Coordinator (RLC) for a full-time continuing opportunity with our Residence Life department. Reporting to the Manager, Resident Experience and Support, you will be responsible for developing, administering, and promoting a positive residence experience and ensuring the safety of our residents.

You will create opportunities for student development and create and implement programs that contribute to our residents' personal and community growth. You will be responsible for providing operational support to the Manager, Resident Experience and Support, coordinating resident development and wellness activities, and managing Overnight Resident Assistants (ORAs) and Residence Community Leaders (CLs) day-to-day coordination and mentorship. You will play an essential role in ensuring the Residence Community Standards are being followed.

Key responsibilities include:

• Leading the assigned team of Overnight Residence Assistants (ORAs) and Residence Community Leaders (CLs) through assignment and monitoring of workload and ensuring all Residence standard procedures and processes are followed;
• Preparing schedules for approval by the Manager and arranging shift coverage when necessary, including handling any last‑minute adjustments to the schedule;
• Serving as a point of contact, reference and escalation for ORAs and CLs: problem‑solving issues presented and escalating to Manager as required;
• Making recommendations for improvements and updates to the Residence Community Standards and other departmental documentation for review by the Manager;
• Developing, implementing, maintaining and evaluating an ongoing robust and diverse wellness program for members of the MacEwan Residence community with other Residence Life Coordinators; and
• Assisting with developing an annual plan, including budget, for educational, recreational, social and cultural programs offered to the Residence community.

Please note that these positions do not live in Residence, and accommodation is not provided.

Skills

You will have:

• Excellent verbal and written communication skills with a proven commitment to customer service;
• Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships with various university departments to ensure the quality of the residence experience for MacEwan students;
• Sound independent judgment and discretion, with the ability to demonstrate objectivity, open‑mindedness, inclusiveness and avoidance of bias or the perception thereof;
• A commitment to fostering a positive environment within Residence Services that celebrates diversity and inclusion;
• Crisis intervention and conflict resolution skills;
• Exceptional organizational, time management, problem‑solving, critical thinking, and decision‑making skills, all with a detail‑oriented approach;
• The ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
• The ability to work well under pressure;
• The ability to maintain confidentiality and deal with complex and sensitive situations in a professional, diplomatic and tactful manner;
• Team‑building and mentoring skills;
• The ability to work independently as a self‑starter, taking initiative with minimal supervision;
• Basic budgeting and accounting skills; and
• Proficiency with Microsoft Office Suite, OneDrive and SharePoint.

Qualifications

• A minimum of a diploma in a related field.
• A minimum of 1 year of experience in Residence Services.
• The following would be considered assets:
  • Experience with resident and property management platforms such as StarRez.
  • Certification in Applied Suicide Intervention Skills Training (ASIST) offered through the Canadian Mental Health Association.
  • Previous event planning experience.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.
• The ability to work a Monday to Friday schedule from 11:00am to 7:00pm.
• You will share on‑call responsibilities for emergency after‑hours coverage, this includes carrying a cellphone.
• You will be required to work a flexible schedule during move‑in/out weekends, Open House, and other special events, as well as share in coverage (on‑call) during the December break.
• This position falls under an overtime averaging agreement and/or is eligible for OT and On‑Call pay.
• The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check covered by the department.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Union Collective Agreement.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity‑deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier‑free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification
The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non‑HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at [e-mail] or phone [phone].