Residence Front Desk & Safety Coordinator

UBC; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

UBC is seeking a Front Desk Service Representative to support the University’s residences. The role spans front-desk operations from 7 AM to 11 PM year-round, acting as a primary contact for residents and guests and assisting with emergencies.

Responsibilities include database updates, key management, mail handling, incident documentation, and coordination with multiple campus teams to ensure safety and a welcoming community.

Qualifications

• High school graduation plus one year post-secondary education and related experience.
• Excellent verbal and written communication and strong interpersonal skills.
• Ability to maintain confidentiality and work under general supervision.

Responsibilities

• Serve as first point of contact for residents and visitors.
• Maintain and update Student Housing database including check-ins/checkouts/transfers.
• Act as liaison in residence emergencies and coordinate with university resources.
• Manage key sign-out, inventory and mail delivery processes.
• Coordinate front desk communications and document incidents and notices.

Skills

Communication

Customer service

Organization

Telephone manner

Teamwork

Adaptability

Problem solving

Attention to detail

Discretion

Education

High school diploma + 1 year post-secondary education

Tools

Word

Excel

Outlook

Proprietary software

Job description

UBC is seeking a Front Desk Service Representative to support the University’s residences. The role spans front-desk operations from 7 AM to 11 PM year-round, acting as a primary contact for residents and guests and assisting with emergencies.

Responsibilities include database updates, key management, mail handling, incident documentation, and coordination with multiple campus teams to ensure safety and a welcoming community.