Residence Services Representative

campusliv; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to greet students and guests, respond to inquiries, process requests, and support daily operations at the front desk.

You will interact with residents and staff, use campus software, handle payments, maintain privacy, and assist with check-ins/outs, safety training, and reporting. Strong communication and independence required.

Qualifications

• Must possess excellent verbal communication skills.
• Must possess excellent customer service skills.
• Must possess positive attitude.
• Work independently without constant supervision.
• Must be able to handle multiple projects at once.

Responsibilities

• Respond to student and guest inquiries by phone, email, and in person.
• Utilize Campus Living Centres’ computer software.
• Process payments, invoices and review accounts.
• Maintain front desk area, lobby and office.
• Coordinate reservations, check-ins, check-outs and account settlements.
• Maintain privacy and ensure confidentiality of information.
• Understand emergency procedures and on-call staff procedures.
• Know contact points for staff and contractors.
• Update room status with housekeeping.
• Support daily front desk operations and reporting.
• Perform other duties as assigned.

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma, some College/University preferred

Job description

1. Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Communicate pertinent information between staff
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Any other duties as assigned

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education:

High School Diploma, some College or University preferred

Skills/Abilities:

• Must possess excellent verbal communication skills
• Must possess excellent customer service skills
• Must possess positive attitude
• Work independently without constant supervision
• Must be able to handle multiple projects at once

Experience Required:

Minimum of 1 year industry experience or equivalent customer serviceexperience.