Residence Services Representative

campusliv; Oakville; On-site; CAD 45,000 - 54,000; Full time

Job summary

Campus Living Centres in Oakville is seeking a Residence Services Representative to handle front desk inquiries, process service requests, and carry out daily operations with a focus on outstanding customer service.

You will work at the residence front desk, communicating with students and guests, using campus software, handling payments, maintaining privacy, and supporting maintenance and housekeeping teams as needed. A High School Diploma and strong communication skills are required.

Qualifications

• High School Diploma; some college or university preferred.
• Excellent verbal communication and customer service skills.
• Ability to work independently and handle multiple projects.
• Familiarity with campus software and front desk operations is a plus.

Responsibilities

• Answer inquiries via phone, email, and in person with high customer service standards.
• Utilize Campus Living Centres’ computer software for daily tasks.
• Process payments, invoices, and review accounts for financial administration.
• Maintain video surveillance and ensure cameras are recording as required.
• Coordinate information between staff and maintain guest privacy.
• Follow emergency procedures and on-call staff procedures.
• Assist with reservations, check-ins, check-outs, and account settlements.
• Maintain front desk area, lobby, and office tidiness.
• Understand building departments and support maintenance and housekeeping teams.
• Manage front desk operations, including key cards, payments, and reports.

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma

Some College or University

Job description

1. Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Communicate pertinent information between staff
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Any other duties as assigned

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities:

• Must possess excellent verbal communication skills
• Must possess excellent customer service skills
• Must possess positive attitude
• Work independently without constant supervision
• Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience

NOTE: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.