Residence Facilities Assistant

Njoyn; Ottawa; On-site; CAD 60,000 - 66,000; Full time

Job summary

An established industry player in the educational sector is seeking a dedicated Residence Facilities Assistant. This role involves providing essential administrative support while ensuring that residence buildings maintain high standards of cleanliness and functionality. You will connect with a diverse community of students and staff, addressing their needs and ensuring smooth operations. If you are passionate about facility management and thrive in a dynamic environment, this opportunity will allow you to make a meaningful impact in the university community. Join a team that values innovation, equity, and a welcoming work atmosphere, and contribute to the positive experience of students and staff alike.

Qualifications

• Experience in facility operations and maintenance is essential.
• Knowledge of work order systems and excellent customer service skills are required.

Responsibilities

• Provide administrative support to the Assistant Director, Facilities and Operations.
• Ensure cleanliness and maintenance of Residence buildings through regular inspections.

Skills

Facility Operations

Maintenance Services

Custodial Services

Housekeeping Services

Work Order Systems

Microsoft Office Software

Attention to Detail

Problem-Solving Skills

Time Management

Customer Service Skills

Education

Two-Year College Diploma in Facilities Management

Three Years Administrative Work Experience

Tools

Work Order Systems

Microsoft Office

Job description

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J1224-0247

Job Title: Residence Facilities Assistant

Department: Housing Services, Facilities & Operations

Job Category: Administrative

Number of Positions: 1

Salary (with Salary Rate): 60,205.00 - 65,707.00/Year

Assignment Duration From: 24/02/2025

Assignment Duration To: 24/04/2026

Employee Group: CUPE 2424

Salary Level: 6PE

Date Position Available: 24/02/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023 and 2024, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment.

Reporting to the Assistant Director, Facilities and Operations, the incumbent is responsible for providing administrative support to the Assistant Director, Facilities and Operations. The incumbent will connect frequently with stakeholders including our approximate 3600 students, staff and trades to provide information about work order statuses and answer any questions that arise. The incumbent is also responsible for supporting facility maintenance in Dining Services, as well as administrative support for the summer housekeeping season. The incumbent will help ensure that the Residence buildings are clean and lacking deficiencies by regularly inspecting all the Residence buildings and assist in addressing any issues.

Qualifications:

The incumbent must possess the following qualifications:

1. Experience and knowledge of facility operations specifically Maintenance, Custodial and Housekeeping services in order to provide excellent support in facility maintenance.
2. Experience working with third party vendors to effectively deliver the service (ex. Custodial Services).
3. Excellent knowledge of work order systems and generating work requests to effectively and efficiently.
4. Knowledge of service levels to assist in ensuring the residence buildings maintain an excellent standard of cleaning.
5. A thorough knowledge of Microsoft Office Software in order to compile, maintain and assist in the analysis of data and coordination of the budget.
6. Excellent attention to detail and accuracy are essential.
7. Much of the work performed, pertains to confidential and/or sensitive issues, therefore discretion, tact and diplomacy and maturity must be exercised in handling these issues.
8. Ability to work independently, with strong problem-solving skills to work with minimum of supervision, as well as the ability to work successfully in a team environment.
9. Excellent time management skills, with the ability to prioritize tasks and adapt in a busy and demanding environment, with multiple requests and deadlines to coordinate.
10. Excellent communication and interpersonal skills, patience and understanding are required.
11. Superior customer service skills and experience with the ability to maintain a positive attitude while working under pressure.

Education and Experience:

The above is normally acquired through the completion of:

1. Completion of a two-year college diploma in a facilities management, or business related field.
2. Three years administrative work experience in service-oriented environment. Recent professional experience in a residence or facilities management and planning would be an asset.