Reservations Supervisor - Chateau Nova Yellowknife

VanWonen; Yellowknife; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Meal program

Staff rates at locations in NWT, SK, A

Friends & Family Rates

Extended Health Benefits

Employee Discounts

Job summary

Nova Hotels is seeking a Reservations Supervisor for Chateau Nova Yellowknife. The role coordinates daily reservations activities and leads the reservations team to ensure accurate bookings and smooth operation with other hotel departments.

Responsibilities include supervising staff, training on reservation procedures, and maintaining records. Requires secondary schooling and hospitality experience; full-time with 30-40 hours weekly and a wage of $23.56 per hour.

Qualifications

• Completion of secondary school is required.
• Previous experience in hotel reservations or guest services is required.
• Related hospitality coursework is an asset.

Responsibilities

• Coordinate, assign and review the work of reservations staff.
• Establish work schedules and organize daily reservations activities.
• Monitor reservations for accuracy and ensure guest requests are recorded.

Skills

Reservations systems

Customer service

Staff supervision

Scheduling

Education

Secondary school

Hospitality coursework

Tools

Reservation systems

Property-management systems

Computer applications

Job description

Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable experiences for our clients, and a supportive workplace for our teams.

We are looking for an organized and guest-focused Reservations Supervisor to support our team at Chateau Nova Yellowknife (4571- 48 Street Yellowknife, NWT X1A 0E2). The Reservations Supervisor coordinates the day-to-day work of the reservations team, helps ensure bookings are handled accurately and efficiently, and works closely with other hotel departments to provide a smooth experience for our guests.

Responsibilities

• Coordinate, assign and review the work of reservations staff.
• Establish work schedules and procedures and organize daily reservations activities.
• Monitor reservations for accuracy and ensure guest requests and booking details are properly recorded.
• Assist employees with complex reservations, guest concerns and operational issues.
• Coordinate with Front Office, Sales, Housekeeping and other hotel departments regarding reservations, room requirements and guest needs.
• Train employees in reservation procedures, hotel policies, guest service standards and use of reservation systems.
• Resolve work-related problems and escal[e] when appropriate.
• Prepare and maintain reservation records, reports and other operational information.
• Help ensure the smooth operation of reservation and property-management systems and report system or equipment issues.
• Assist with individual and group reservations as required and perform reservation duties during busy periods.
• Support the onboarding and training of new reservations employees.

Qualifications

• Completion of secondary school is required.
• Previous experience working in hotel reservations, front desk, guest services or a similar accommodation services position is required.
• Related college coursework in hospitality, tourism or accommodation services is an asset.
• Experience coordinating or supervising employees is preferred.
• Strong knowledge of reservation systems, property-management systems and general computer applications.
• Strong customer service, communication and interpersonal skills.
• Good organization, accuracy and attention to detail.
• Ability to resolve guest and employee concerns professionally.
• Ability to prioritize work and coordinate activities with multiple hotel departments.
• Ability to work a flexible schedule based on operational requirements, including weekends and holidays when required.

Employment Type:

• Permanent, Full time
• 30-40 hours per week depending upon business needs
• Wage: $23.56 per hour
• NOC: 62022

Nova Perks:

In addition to competitive wages, we offer:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations
• Extended Health Benefits for full time employees
• Employee Discounts at the F&B Outlets

We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.

Nova Hotels is committed to creating an inclusive and accessible workplace where employees and guests feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and work, including Indigenous peoples, racialized people, persons with disabilities, and people of all sexual orientations, gender identities, and gender expressions.

Accommodation is available throughout the recruitment process. Applicants requiring accommodation may contact our People and Culture department.