reservations supervisor

Quality Inn & Suites Kingston; Kingston; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel in Kingston is seeking a Reservations Supervisor to coordinate activities, establish work schedules, and ensure customer satisfaction. The ideal candidate will have a secondary school diploma and 1-2 years of supervisory experience in a hotel or similar setting. Responsibilities include training staff, resolving work problems, and maintaining operational continuity.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong customer service skills.
• Ability to train and coordinate staff.

Responsibilities

• Coordinate activities with other departments.
• Establish work schedules and procedures.
• Hire and train staff.

Skills

Coordination

Problem Solving

Technical Advice

Customer Service

Training

Education

Secondary (high) school graduation certificate

Job description

Job Title: Reservations Supervisor

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work setting

• Hotel, motel, resort

Tasks

1. Coordinate activities with other work units or departments
2. Establish work schedules and procedures
3. Perform duties similar to those of workers supervised
4. Prepare and submit reports
5. Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
6. Assist clients/guests with special needs
7. Coordinate, assign, and review work
8. Hire and train staff in job duties, safety procedures, and company policies
9. Maintain operation of computer systems, equipment, and machinery; arrange repairs to ensure business continuity and customer service
10. Requisition materials and supplies

Work conditions and physical capabilities

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