Restaurant Supervisor

Easton's Group of Hotels; Kingston; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel group is seeking a Restaurant Supervisor to oversee daily operations in Kingston. The role involves managing staff, ensuring service quality, and enhancing guest satisfaction in a vibrant dining environment. Ideal candidates will have strong leadership skills and experience in food service.

Benefits

Career Growth Opportunities

Employee Perks including RRSP

Competitive Compensation and Health Benefits

Marriott global travel discounts

Qualifications

• Minimum 1 year of food service experience in a full-service restaurant.
• Supervisory experience is an asset.
• Valid food handler’s permit and/or alcohol service certification required.

Responsibilities

• Train, schedule, and supervise staff for smooth service.
• Monitor team performance and provide coaching.
• Respond to guest requests and complaints professionally.

Skills

Communication

Leadership

Organizational Skills

Problem Solving

Education

High school diploma or equivalent

Some college preferred

Job description

Are you a natural leader with a passion for food, service, and team development? The Kingston Marriott Hotel is looking for a Restaurant Supervisor to help oversee the daily operations of our food and beverage outlets. In this hands-on role, you’ll work closely with our team to ensure top-quality service, a welcoming dining environment, and guest satisfaction. If you thrive in a fast-paced hospitality setting and enjoy leading by example, we’d love to have you join our team.

Why Work with Us?

• Career Growth Opportunities: We offer training, leadership development, and opportunities for advancement within the Marriott brand.
• Prime Location: Enjoy working in the heart of downtown Kingston, steps away from the waterfront and city attractions.
• Employee Perks: Benefit from a Registered Retirement Savings Plan (RRSP), employee appreciation events, and periodic gifts.
• Collaborative Culture: Join a professional team committed to service excellence and teamwork.
• Competitive Compensation: Receive a competitive salary, health benefits, and Marriott global travel discounts.
  
  

Job Overview

As a Restaurant Supervisor, you will assist in managing the daily operations of the restaurant, bar, and room service. You’ll ensure service standards are consistently met, guide and support the team, and help maximize food and beverage performance.

Duties And Responsibilities

• Train, schedule, and supervise staff to ensure smooth service and appropriate coverage.
• Monitor team performance; provide coaching and escalate concerns to management as needed.
• Respond to guest requests and complaints with professionalism; apply service recovery procedures when necessary.
• Supervise activity across all food and beverage outlets including the restaurant, bar, and room service.
• Ensure food presentation and buffet displays meet brand standards.
• Conduct pre-shift meetings to communicate daily specials, events, and operational updates.
• Maintain cleanliness and organization in dining areas; inspect restaurant regularly.
• Ensure side duties are completed and tables are set properly before, during, and after service.
• Promote teamwork through clear communication and collaboration with other departments.
• May assist with guest seating, food and beverage service, and reservations.
• Support banquet operations as needed.
• Maintain a professional image at all times through proper dress and conduct.
• Follow company policies, health regulations, and Marriott brand standards.
• Perform other duties as assigned.
  
  

Qualifications And Requirements

• Education: High school diploma or equivalent required; some college preferred.
• Experience: Minimum 1 year of food service experience in a full-service restaurant or similar environment. Supervisory experience is an asset.
• Skills:
• Strong communication and leadership skills
• Basic math and cash handling abilities
• Organizational, motivational, and problem-solving abilities
• Proficiency in completing reports, schedules, and staff briefings
• Certificates: Valid food handler’s permit and/or alcohol service certification as required by local or provincial regulations
• Physical Requirements:
• Lift and carry up to 50 pounds
• Remain standing for extended periods
• Move throughout restaurant and kitchen areas
• Perform tasks involving bending, stooping, and kneeling
• Schedule: Must be available to work nights, weekends, and holidays
• Work Area: Assigned restaurant, kitchen, and food & beverage outlets