Reservations Agent

Germain Hôtels; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

Germain Hôtels is looking for a Reservation Agent who loves to communicate and make a difference. You'll be the first voice our guests hear, ensuring a warm welcome. With access to unique employee benefits and a supportive work environment, join us to contribute to a remarkable guest experience.

Benefits

Special travel rates at Germain Hotels

Access to a state-of-the-art gym

Qualifications

• Positive, organized and proactive attitude.
• Bilingual in French and English.
• Ability to work independently or as part of a team.

Responsibilities

• Respond to calls and emails for reservations, modifications, and cancellations.
• Collaborate with departments to provide personalized guest experiences.
• Handle administrative tasks related to reservations.

Skills

Communication

Detail-oriented

Organizational Skills

Customer Service Orientation

Education

Hospitality diploma

Tools

Microsoft Office Suite

OPERA PMS

Job description

Looking for a job where every call brings a smile? Join us!

Here, we don't just answer the phone — we create a warm, human, and welcoming experience for every guest.

We're looking for someone who loves to communicate with kindness and enjoys making a difference in someone's day. You'll be the first voice they hear — the one that reassures, charms, and conveys the comfort of our hotels, even from a distance.

Are you known for your attention to detail, organizational skills, and reliability? This position will allow you to shine and contribute to a personalized guest experience.

WHAT YOU’LL DO

• Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.
• Help our guests choose the best room / package and optimize occupancy.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
• Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.
• Handle all administrative tasks related to reservations.

WHAT YOU'LL BRING

• Positive, organized and proactive attitude.
• Ability to work independently or as part of a team and akeen eye for detail.
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote)
• Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada.
• Natural customer service orientation - with experience, an asset .
• Hospitality diploma, an asset.
• Knowledge of hotel management software OPERA PMS, an asset.

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.