Agent, Call Centre Reservations

Itravel2000.com, Inc.; Canada; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the travel sector is seeking a dedicated Call Center Reservations Agent to join its remote team. In this dynamic role, you will engage with customers, providing exceptional service while meeting sales targets and contributing to key performance indicators. Your expertise in the travel industry, along with your excellent communication and customer service skills, will be essential as you handle inquiries and process bookings. Enjoy the flexibility of remote work and various employee perks, including travel benefits and a supportive work environment. If you're passionate about travel and customer service, this opportunity is perfect for you!

Benefits

One paid day off for your birthday

Travel perks for you and your friends and family

Flexible medical and dental packages

Employee Assistance Program

Qualifications

• 1 year of experience in a similar role is required.
• Knowledge of the travel industry is essential for success.

Responsibilities

• Respond to customer inquiries for reservations.
• Process bookings accurately and meet sales targets.

Skills

Excellent communication skills

Customer service skills

Team player

Ability to work under pressure

Knowledge of the travel industry

Computer knowledge - Microsoft Office

Active selling skills

Education

Travel/Tourism school diploma

Equivalent related travel industry experience

Tools

Sabre

Job description

Position: Agent, Call Center Reservations

Status: Full time

Department: FIT, Air, Exotik or Cruise

Location: Remote

Respond to customer inquiries for reservations to achieve sales targets and contribute to call center KPIs while providing superior customer service.

How You Will Be Spending Your Time:

• Answering calls in a timely, courteous, and professional manner
• Enforcing active selling skills to close a sale
• Processing bookings with accuracy and detail
• Consistently meeting individual performance targets
• Selling complete multi-destination packages of products “a la carte”
• Ensuring files and payments’ follow-up with suppliers and travel agents

The Skills, Experience and Requirements You Need to be Successful

• Excellent communication skills, French an asset
• Travel/Tourism school diploma or equivalent related travel industry experience
• Up to and including 1 year of on-the-job experience and/or performing similar duties required
• OPC/TICO (an asset)
• Excellent customer service skills and interpersonal skills
• Professionalism and patience
• Team player but able to work autonomously
• Ability to work under pressure and meet deadlines
• Knowledge of the travel industry
• Computer knowledge - Microsoft Office and ability to learn new software
• Knowledge of Sabre (an asset)

Working Conditions:

• Remote Work
• Rotating shift work (including days, evenings, and weekends)

Crew Advantages

• One paid day off for your birthday
• Travel perks for you and your friends and family
• Flexible medical and dental packages
• Employee Assistance Program for you and your family members

Who We Are

Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca, and Cruises.ca, offers diverse products to travelers including destination packages, flights, hotels worldwide, excursions, and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise, and specialty services to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to Be a Part of Our Driving FORCE?

Those interested in applying for this role are invited to submit their resume and cover letter to [e-mail]. You will be contacted if you are selected for an interview.

Please indicate which Department(s) you would like to apply to (FIT, Air, Exotik, or Cruise).

Join Our Crew and Work from Home

Position: Agent, Call Center Reservations

Status: Full time

Department: FIT, Air, Exotik, or Cruise

Location: Remote

Your Career Opportunity:

Respond to customer inquiries for reservations to achieve sales targets and contribute to call center KPIs while providing superior customer service.

How You Will Be Spending Your Time:

• Answering calls in a timely, courteous, and professional manner
• Providing excellent customer service
• Enforcing active selling skills to close a sale
• Processing bookings with accuracy and detail
• Consistently meeting individual performance targets
• Selling complete multi-destination packages of products “a la carte”
• Ensuring files and payments’ follow-up with suppliers and travel agents

The Skills, Experience and Requirements You Need to be Successful

• Excellent communication skills, French an asset
• Travel/Tourism school diploma or equivalent related travel industry experience
• Up to and including 1 year of on-the-job experience and/or performing similar duties required
• OPC/TICO (an asset)
• Excellent customer service skills and interpersonal skills
• Professionalism and patience
• Team player but able to work autonomously
• Ability to work under pressure and meet deadlines
• Knowledge of the travel industry
• Computer knowledge - Microsoft Office and ability to learn new software
• Knowledge of Sabre (an asset)

Working Conditions:

• Remote Work
• Rotating shift work including days, evenings, and weekends

Crew Advantages

• Competitive salary
• One paid day off for your birthday
• Travel perks for you and your friends and family
• Flexible medical and dental packages
• Employee Assistance Program for you and your family members

Who We Are

Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca, and Cruises.ca, offers diverse products to travelers including destination packages, flights, hotels worldwide, excursions, and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise, and specialty services to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike.