Reservations Agent

The Job Resource Centre; Banff; On-site; CAD 21,000 - 23,000; Full time

Benefits offered by this job

Season pass

Job summary

SkiBig3 is seeking a Reservations Agent for the 2026-27 winter season in Banff, AB. The role focuses on selling ski vacation packages, advising guests, and delivering outstanding customer service from our downtown office.

You’ll respond to inquiries, generate quotes, upsell passes and activities, and coordinate with partners to finalize bookings. Training and a dynamic team environment are provided.

Qualifications

• Experience in hospitality or tourism is preferred.
• Strong communication and sales abilities.
• Ability to upsell and create customized packages.

Responsibilities

• Respond to guest inquiries via phone, email, and live chat.
• Generate quotes for ski vacation packages including lodging and transfers.
• Promote SkiBig3 season passes and related products.
• Create customized itineraries and convert inquiries into bookings.
• Coordinate with partners for activities, lessons, and transportation.
• Maintain accurate guest records in reservation systems.

Skills

Guest service

Sales skills

Communication

Multitasking

Tools

Reservation software

Job description

SkiBig3 is about connecting visitors from around the globe with every aspect of an authentic Canadian winter experience. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique, and unforgettable.

Respect for our mountain environment, collaboration with a diverse community of partners, and a passion for sharing Banff National Park are at the heart of everything we do.

SkiBig3 is currently recruiting for the full-time seasonal position of Reservations Agent to join our team for the 2026-27 winter season, running from October until mid-April.

Position Details

• Position Type: Full-Time Seasonal
• Season Dates: Early September 2026 through mid-April 2027
• Location: Banff, AB (Downtown Office)
• Wage: $18.50 + $1 per hour retention bonus paid upon contract completion
• Hours: Approximately 37.5 hours per week

Why Join SkiBig3?

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Enjoy being part of Canada’s premier ski vacation booking team

Position Summary

Reporting to the Reservations Team Leads, the Reservations Agent is responsible for generating sales through the booking of ski vacation packages and delivering exceptional guest experiences. Based in our downtown Banff office, this role helps guests plan and book unforgettable ski vacations by providing expert advice, creating customized itineraries, and recommending the products and services that best fit their needs. This role is ideal for someone who enjoys building relationships, identifying guest needs, and converting inquiries into confirmed bookings while providing outstanding customer service. The Reservations Agent works closely with other SkiBig3 departments and resort partners, including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, along with Banff & Lake Louise Tourism members and local accommodation, activity, and transportation providers. Comprehensive training will be provided to ensure all team members have the knowledge and confidence to deliver exceptional guest experiences.

Duties & Responsibilities Include:

• Respond to customer inquiries via phone, email, and live chat.
• Generate quotes for individual ski vacation packages, including lodging, lift tickets, equipment rentals, snow school programs, airport transfers, and non-ski activities.
• Promote and sell SkiBig3 season passes and related products.
• Consult with guests to create customized vacation packages tailored to their needs and expectations.
• Convert inquiries and quotes into confirmed bookings while identifying opportunities to upsell relevant products and services.
• Follow up with guests regarding quote status, trip details, and outstanding payments.
• Troubleshoot and resolve issues related to guest travel plans and itineraries.
• Coordinate third-party activity, transportation, and attraction bookings with local partners.
• Work closely with the SkiBig3 Snow School team to confirm availability and book private lessons, camps, and adventure experiences.
• Maintain accurate guest records and booking information within reservation systems.