Adventure Hub Associate / Delivery Driver (Seasonal)

The Job Resource Centre; Banff, Canmore; On-site; CAD 17,000 - 25,000; Part time

Benefits offered by this job

Season pass

Training and ongoing support

Job summary

SkiBig3 is seeking an Adventure Hub Associate / Delivery Driver for the Banff/Canmore season. You will greet guests, assist with rentals, tickets, and passes, and support partner passes while ensuring guest satisfaction. Delivery duties may be required, with training and safety compliance emphasized.

Join a dynamic team in Banff National Park, gain experience in attractions, tourism, and sales, and enjoy seasonal perks including a SkiBig3 season pass and ongoing team support.

Qualifications

• Customer service experience is valued.
• Ability to work in a fast-paced tourism environment.
• Willingness to handle delivery tasks as part of duties.

Responsibilities

• Maintain presentation of Adventure Hub retail and rental areas.
• Greet customers and identify their needs.
• Assist guests with SkiBig3 products including rentals, tickets, and passes.
• Support customers with partner passes such as Mountain Collective and IKON.
• Process end-of-day procedures accurately.
• Provide delivery services for Adventure Hub when required.

Job description

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do. SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate / Delivery Driver to join our Banff and Canmore Adventure Hub Teams for the 26-27 winter season. Reporting to Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.

Why Join SkiBig3?

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Enjoy being part of Canada’s premier ski vacation booking & fulfilment team

Organizational Relationships:

This position is part of the SkiBig3 Adventure Hub team and may be based in either the Banff or Canmore hub location. The role works closely with all SkiBig3 departments, resort partners including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, as well as local hotels and tourism partners throughout Banff, Lake Louise, and Canmore.

Duties & Responsibilities Include:

• General presentation of the entire Adventure Hub (retail & rental section) including; folding, restocking, dusting, sweeping, and general tidying as required
• Greeting customers and determine their needs
• Assisting customers with SkiBig3 and resort-specific products including snow school, lift tickets, season passes, rental equipment and retail merchandise
• Assisting customers with our partner passes, Mountain Collective and IKON
• Supporting customers through strong rental and retail product knowledge
• Troubleshooting any issues or concerns with guest’s ski area products or reservation systems
• Maintaining rental equipment and setting aside for tuning when required
• Provide delivery services for the Adventure Hub, subject to meeting Company vehicle insurance requirements. Responsibilities include the pickup and delivery of rental equipment, lift tickets, retail products, and other Company goods as required.
• Accurately processing end of day procedures
• Tuning equipment in house (wax, edges, p-tex) when time permits
• Communicate and work effectively with all ski areas, staff, and both hub locations
• Provide support where necessary
• Providing guests with reservation information when required