Front Desk Agent - Immediate start

Banff Caribou Properties Ltd.; Banff; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Affordable and clean employee housing

Annual anniversary bonus up to $1000

Food and beverage discounts at all our

Health and wellbeing programs

Discounts on spa services

Complimentary hotel stays at any of 15

Fun employee events

Employee Share Ownership Program

Job summary

Banff Caribou Properties Ltd. is seeking friendly, professional Front Desk staff to welcome guests, manage check-ins/outs, handle reservations, and answer questions with local knowledge.

You will contribute to a fast-paced, guest-centric environment in Banff and join a diverse team that values teamwork and exceptional service. Ideal candidates have a warm personality, strong communication skills, and flexibility to work weekends/holidays.

Qualifications

• Customer service experience is a plus but attitude matters most.
• Flexibility to work weekends and holidays.
• Front desk or hotel experience is an asset but not required.

Responsibilities

• Welcome guests throughout their stay.
• Handle check-ins and check-outs, reservations, payments, and guest requests.
• Answer calls and provide helpful local recommendations.
• Coordinate with the wider team for smooth day-to-day operations.
• Maintain a safe, welcoming guest experience.

Skills

Friendly demeanor

Communication skills

Interpersonal skills

Attention to detail

Team player

Weekend/Holiday availability

Calm under pressure

Customer service orientation

Job description

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?

• Employee Housing:We offerhousing to help you settle in.
• Career Growth:Learn newskills and move up in your job.
• Great Team:Work withpeople from all over the world.
• Many Perks:Discounts,events, benefits to make your life outside of work better.
• Fun and Adventure:Live andwork in a beautiful place with many outdoor activities.
• Diverse and Inclusive Team:Join aglobal team that values diversity and inclusion.

Join our Front Desk team and help create exceptional guest experiences from arrival to departure.

We’re looking for a friendly, professional individuals who enjoy working with people and thrive in fast-paced environments. Every day is different — you’ll welcome guests, manage check-ins and check-outs, answer questions, make reservations, solve problems and share your local knowledge. Most importantly, you’ll help ensure every guest feels genuinely welcome.

What you’ll bring

• A warm, outgoing personality and genuine passion for guest service.
• Excellent communication and interpersonal skills.
• Confidence, organisation and attention to detail.
• The ability to stay calm and positive in a busy environment.
• A team-first attitude and willingness to help wherever needed.
• Flexibility to work weekends and holidays.
• Previous hotel, front desk or customer service experience is an asset, but attitude matters most.

What you’ll do

• Welcome and assist guests throughout their stay.
• Handle check-ins, check-outs, reservations, payments and guest requests.
• Answer calls and provide helpful local recommendations.
• Communicate with the wider team to ensure smooth day-to-day operations.
• Help maintain a safe, welcoming and memorable guest experience.

If you enjoy creating great experiences, working with people and being part of a supportive team, we’d love to hear from you.

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here , here are a few highlights that our employees love:

• Affordable and clean employee housing.
• Annual anniversary bonus of up to $1000
• Food and beverage discounts at all of our restaurants and cafes
• Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Complimentary hotel stays at any of our 15 hotels!
• Fun employee events and opportunities to meet people.
• Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter . This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups.