Front Desk Supervisor

Banff Lodging Company; Banff; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Employee housing

Annual anniversary bonus

Discounts on food & beverage

Wellbeing programs

Complimentary hotel stays

Job summary

Banff Lodging Company is seeking a Front Desk Supervisor in Banff, AB. Reporting to the Front Office Manager, you will supervise front desk operations, ensure guest satisfaction, and lead a team to deliver exceptional service.

The role requires a professional demeanor, the ability to handle a variety of situations, and a commitment to a high level of guest service. Join a supportive team in a beautiful mountain town with strong perks and growth opportunities.

Qualifications

• Previous Front Desk experience is an asset.
• Self-motivator with outgoing personality and commitment to high guest service.
• Excellent written and verbal communication and numerical proficiency.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Respond to guests’ needs and concerns in a timely, professional and friendly manner with a focus on service recovery.
• Assist with training, coaching and development of team members by motivating and leading front office colleagues.
• Ensure smooth transition of shifts with adequate communication of daily operations between employees and shifts.
• Ensure financial transactions are processed correctly and that procedures are followed by front desk agents.
• Represent Banff Lodging Company to enhance the company’s reputation and nurture the Caribou culture.
• Manage, resolve or elevate guest complaints in a friendly and professional manner.
• Answer all incoming calls professionally to the standard set by the company.
• Process check-ins/outs, verify billing, create reservations, process special requests; present statements and collect payments.
• Ensure inter-departmental communication and cooperation for better guest satisfaction.
• Maintain safety and upkeep of guest areas including snow/ice removal and hazards.

Skills

Front Desk supervision

Guest service

Team leadership

Communication

Flexibility

Tools

Property Management System

Job description

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?

• Employee Housing: We offer housing to help you settle in.
• Career Growth: Learn new skills and move up in your job.
• Great Team: Work with people from all over the world.
• Many Perks: Discounts, events, benefits to make your life outside of work better.
• Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
• Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us! The successful candidate will have a professional manner and the ability to deal with a wide variety of people and situations.

Duties and Responsibilities:

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
• Assist with the training, coaching and development of team members by motivating and leading front office colleagues.
• Responsible for the smooth transition of shifts, ensuring that there is adequate communication of the daily operation between employees and shifts.
• Ensure that all financial transactions are processed correctly, and monitor that proper procedures are being followed and necessary tasks are completed properly by front desk agents.
• Represent BCP in such a manner as to enhance the reputation of the company and to nurture ‘Caribou’ culture throughout all aspects of operations.
• Manage, resolve or elevate any and all Guest complaints in a friendly and professional manner to the standard of the BCP.
• Answer all in-coming phone calls in a professional manner to the standard set by BCP.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
• Additional duties may be assigned to help meet guest and business needs.

Skills and Experience:

• Previous Front Desk experience is an asset.
• Self-motivator with outgoing personality and commitment to providing a high level of guest service.
• Excellent written and verbal communication skills and numerical proficiency.
• Ability to work a flexible schedule including weekends and holidays.
• Prior experience in a customer focused role is an asset.
• The ability to motivate and lead employees in a busy, fast-pace and high-quality environment.
• Strong attention to detail and ability to prioritize between tasks.
• Experience in a Front Desk role is an asset, preferably at a supervisory level.
• Experience using a hospitality property management system is an asset

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:

• Affordable and clean employee housing.
• Annual anniversary bonus of up to $1000
• Food and beverage discounts at all of our restaurants and cafes
• Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Complimentary hotel stays at any of our 15 hotels!
• Fun employee events and opportunities to meet people.
• Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at [e-mail] or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.