Reservation Executive – Cochin

Mirth Resorts & Residences; Cochin; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Training and growth opportunities

Job summary

Mirth Resorts & Residences in Cochin, Saskatchewan is seeking a Reservation Executive to be the first point of contact for guests. You will manage booking inquiries, villa allocations, and ensure personalized service and seamless luxury for every reservation.

The ideal candidate has a Bachelor’s degree in Hospitality and 2-4 years of experience in luxury or boutique hospitality. Strong communication skills and a customer-centric mindset are essential. A competitive salary and growth opportunities are offered.

Qualifications

• 2-4 years of experience in reservations or front office within luxury or boutique hospitality.
• Knowledge of PMS / CRS systems and online booking platforms preferred.

Responsibilities

• Handle all booking inquiries via phone, email, and digital channels.
• Manage villa allocations and coordinate with property teams.
• Provide accurate information on rates, packages, and property features.
• Maintain reservation records and update systems efficiently.
• Collaborate with Sales and Front Office teams to ensure booking accuracy.
• Anticipate guest needs and upsell suitable experiences.
• Address guest queries and resolve issues with professionalism.

Skills

Strong communication and written correspondence skills

Customer-centric mindset

Attention to detail and organization

Education

Bachelor’s degree or diploma in Hospitality, Tourism, or related field

Tools

PMS / CRS systems

Online booking platforms

Job description

As a Reservation Executive at Mirth Resorts & Residences, you will be the first point of contact for our guests — guiding them through the reservation process with warmth, accuracy, and professionalism. You’ll manage booking inquiries, villa allocations, and guest communications, ensuring every reservation reflects Mirth’s commitment to personalized service and seamless luxury.

Key Responsibilities

• Handle all booking inquiries via phone, email, and digital channels with prompt and courteous communication.
• Manage villa allocations and coordinate with property teams for availability and special requests.
• Provide accurate information on rates, packages, and property features.
• Maintain reservation records and update systems efficiently.
• Collaborate with Sales, Revenue, and Front Office teams to ensure booking accuracy and guest satisfaction.
• Anticipate guest needs, upsell suitable experiences, and personalize their pre-arrival journey.
• Address guest queries and resolve issues with professionalism and empathy.
• Ensure all correspondence maintains Mirth’s tone of elegant hospitality.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality, Tourism, or a related field.
• 2–4 years of experience in reservations or front office within luxury or boutique hospitality.
• Strong communication and written correspondence skills.
• Knowledge of PMS / CRS systems and online booking platforms preferred.
• Customer-centric mindset with attention to detail and organization.

What We Offer

The chance to craft first impressions that define the Mirth experience.

A professional, guest-focused work environment within a growing luxury brand.

Competitive salary and performance-based incentives.

Training and growth opportunities across Mirth’s portfolio.