Reservation Agent - part-time

Scandinave Spa; The Blue Mountains; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Friendly team environment

Thermal Journey access for employee &

Complimentary massage after 3 months

Free Thermal Journey passes for family

Employee pricing for massage services

Job summary

Scandinave Spa Blue Mountain is seeking a part-time Reservations Agent who delivers a thoughtful, hospitality-focused booking experience for guests reserving services at our spa.

Responsibilities include handling calls, creating, modifying and canceling reservations, guiding guests through options, and protecting guest privacy. Strong communication and experience with Microsoft Office are preferred. The role requires flexibility to work days, evenings, weekends and holidays.

Qualifications

• Previous experience in reservations, call center, or guest-facing roles is an asset.
• Strong verbal and written communication skills.
• Flexibility to work days, evenings, weekends and holidays.
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone.
• Create, modify, and cancel reservations with accuracy and attention to detail.
• Guide guests through booking options to support informed decisions.
• Protect guest privacy and handle sensitive information with discretion.
• Respond to voicemail messages and emails in a timely and courteous manner.

Skills

Verbal communication

Written communication

Sales awareness

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ON, 152 Grey Rd 21, The Blue Mountains, ON L9Y 0K8, Canada

Job Description

Posted Wednesday, August 12, 2026 at 4:00 a.m.

Reservations Agent - Part-Time

Scandinave Spa Blue Mountain is seeking a Reservations Agent who is enthusiastic about providing a thoughtful, professional, and hospitality focused booking experience for guests reserving services at our Spa.

What you will do

• Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone.
• Create, modify, and cancel reservations with accuracy and attention to detail.
• Guide guests through booking options to support informed and confident decisions.
• Protect guest privacy and handle sensitive information with discretion.
• Respond to voicemail messages and emails in a timely and courteous manner.

What we require

• Previous experience in reservations, call center, or guest-facing roles is an asset.
• Flexibility to be able to work days, evenings, weekends and holidays.
• Strong verbal and written communication skills.
• Working knowledge / experience using Microsoft Office systems (Word, Excel and Outlook).
• Ability to remain calm, focused, and professional in a fast-paced phone environment.
• Sales awareness and confidence in guiding guest decisions in a respectful manner.

What we offer

• A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for guest service excellence.
• Complimentary employee and spouse/friend access to the Thermal Journey throughout employment.
• Complimentary massage treatment after three months.
• Complimentary passes for the Thermal Journey for friends/family each year.
• Employee pricing for massage services.

Pay Rate

• $19.38 / hour + 4% vacation pay.

We would like to thank all applicants for their interest. Only those applicants considered to move forward in the recruitment process will be contacted.

As per the AODA, should you require any accessibility assistance, please contact Human Resources at 705-443-5919 or [e-mail]

ON, 152 Grey Rd 21, The Blue Mountains, ON L9Y 0K8, Canada