Outdoor Spa Operations Agent

Scandinave Spa; Whistler; On-site; CAD 26,174 - 34,440; Full time

Benefits offered by this job

Thermal baths membership

Extended health after 9 months

Massage discounts 35%

Cafe discounts

Winter Pass/Wellness program

Friend membership after 3 months

Discount vouchers for friends/family

Staff accommodation

Flexible schedule

Job summary

Scandinave Spa Whistler is seeking an Outdoor Spa Operations Agent to maintain site quality and guest experience in a picturesque Whistler location. You will assist guests, monitor water quality, and support the team in delivering a premium Scandinavian relaxation experience.

You should enjoy outdoor work, be able to stay on your feet, and work flexible full-time hours including evenings and weekends. Training is provided for water testing and spa operations.

Qualifications

• Customer service experience preferred.
• Energetic and positive team player.
• Excellent communication skills, ability to remain calm and professional.
• Proactive, creative problem-solving skills.
• Able to lift 20 kg.
• Clear criminal record check.

Responsibilities

• Maintain spa site quality to Scandinave Spa standards.
• Guide guests with knowledge of spa features.
• Be proactive in anticipating guests' needs.
• Maintain cleanliness and order of bathrooms, showers, locker rooms, and lobby.
• Ensure spa ambience follows policies and procedures.
• Coordinate with team leader/supervisor for guest issues.
• Perform water quality testing, temperature monitoring and chemical adjustments.
• Maintain sauna fire and ambience fireplace temperatures.

Skills

Customer service

Communication

Teamwork

Stamina

Outdoor work

Problem solving

Job description

Job Description

Outdoor Spa Operations Agent

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
• To offer a warm, friendly and professional welcome to guests
• To create a comfortable environment for guests
• To ensure quality and cleanliness of the site
• To perform technical duties including water quality testing (training provided)

Job Type: Full-Time

Hourly Rate: $22.01/hour

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25% and 65% respectively.
• Winter Whistler Blackcomb Spirit Pass or Wellness Program
• Complimentary thermal baths membership for one friend, after 3 months, weekdays only.
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability
• Flexible Schedule

Tasks & Responsibilities:

• Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
• Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
• Be pro-active in anticipating guests’ needs
• Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
• Optimize the spa ambience by ensuring Scandinave Spa policies are followed
• Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
• Perform Technical Duties:
• Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
• Maintain sauna fire and ambience fireplace temperatures
• Monitor steam room and solarium temperatures
• Direct guests where to park if required
• Be the first point of contact for guests on arrival, provide information of any waitlists
• Perform opening and closing procedures on site
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Prerequisites:

• You love to be outdoors, can be on your feet all day and walk up/down steps
• Previous customer service experience preferred
• Energetic and positive team player
• Excellent communication skills, ability to remain calm and professional at all times
• Proactive, creative problem-solving skills
• Able to lift 20kg
• Previous experience with water quality testing and maintenance is not required – training will be provided
• Clear criminal record check
• Available to work full-time hours including evenings and weekends