Requisition Title: Senior Program Manager I Metrolinx I Hybrid

Analyst Technical Solutions; Toronto; Hybrid; CAD 140,000 - 190,000; Full time

Job summary

Analyst Technical Solutions is seeking a Senior Program Manager in Toronto for a hybrid role onsite 3 days a week. You will lead large-scale technology procurement programs, guiding RFP preparation, vendor management, and risk controls to deliver complex projects on time and within budget.

The role requires extensive experience in program management, strong stakeholder engagement, and a proven track record delivering multi-party initiatives in a public/private setting.

Qualifications

• 10+ years experience in project and program management.

Responsibilities

• Provide program management leadership for large-scale, complex technology projects.
• Manage scope, schedule, budget, and risks across multiple bidders and vendors.
• Coordinate with Metrolinx, service providers and stakeholders to administer PRESTO contracts.
• Monitor progress to ensure adherence to schedule and budget and report to senior management.

Skills

Leadership

Communication

Program management

Job description

Requisition Title: Senior Program Manager

Location: Toronto , Hybrid – 3 days a week onsite

Project Description

Payments (PRESTO) has a Device Refresh program, which will be replacing all the PRESTO customer and transit agency facing devices (i.e. ‘front end’ equipment). This role is to provide procurement program management during the preparation of RFPs to go to market for the new equipment.

SUMMARY OF ROLE

We are seeking an experienced and business focused Senior Program Director, with a proven track record of successfully procuring, managing and delivering complex and large-scale technology projects. The successful candidate will be responsible for program managing the program during the procurement phase.

Scope of the CR

Primary Responsibilities

The role can include the following responsibilities, as directed by the VP- Major Transitions and Programs:

• Working with a broad group of internal and external stakeholders, support the execution of multiple bidding lots to deliver the desired business outcomes
• Support program, procurement leading to both technical delivery and business transformation
• Manages program scope, schedule, budget, definition, risk management, and quality assurance
• Manage risk and issues in a well-structured way across the program through a RAID log and other reporting tools
• Advises, informs, and reports to senior management on program activities involving Metrolinx, service providers, vendors and other stakeholders; coordinates and collaborates with other Metrolinx divisions as necessary
• Manages the program partnerships with vendors, service providers, Metrolinx and other stakeholders to administer PRESTO’s contracts
• Manages, tracks and report on the expenditure of program funds budgeted for the delivery of assigned projects; supports negotiations amendments to contractual obligations with vendors
• Monitors, manages, and reports on program progress to maintain adherence to schedule and budget
• Leads, coaches, and mentors other members of the program team in project management best practices (e.g. project scope, budget, schedule, quality, risk, safety, etc.

Job Title

Program Manager - Senior

Description

Responsibilities: Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise-wide. Ensure accountability for the program’s centralized group of projects and their successful full life cycle delivery. Ensure programs are delivered cost effectively and efficiently, and in compliance with organization’s methodologies, standards and frameworks.

General Skills

Demonstrated experience leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification and organization funding requests for I&IT programs.

Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members

Experience monitoring and managing the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects

Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels

Experience exercising a range of leadership responsibilities including the role of coach and developer of talent Experience developing complex budgets based on multiple funding channels and cross organization dependencies.

Experience analyzing program and organization’s environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule Uses significant innovation in the planning, analysis and execution of tasks

Experience directing stakeholder consultation, facilitation and consensus building.

Provides program, portfolio, and/or project reporting to multiple stakeholders Experience leading strategies and actions to overcome resistance to change and capitalize on forces in support of change

Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects Experience supervising the development and communication of program related updates including through media relations, social media etc.

Experience building positive relationships within the team and external parties Experience contributing to improvements in life cycle based on lessons learned and past experience

Adheres to organization’s standards and best practices for program Experience scheduling and organizing meetings/events and maintaining agenda

Ensures technology is used correctly for all operations (video conferencing, presentations etc.).

Desirable Skills

Expert knowledge of PMLC Excellent communication & collaboration skills

Must Haves

10+ years experience in project and program management

Experience in leading a major technology or payments procurement program, resulting in the successful issuance of multiple RFPs

Project or program management experience working on complex programs in private and public sector organizations that included technology supply and lifecycle management

Knowledge of transit fare payment systems, technology, operations and business processes

Public Sector Experience: must have