Representative - Inside Sales (Security Solutions)

CSS; Burnaby; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Commission potential

Job summary

CSS is seeking an Inside Sales Representative in Burnaby to engage with existing customers, increase orders, and upsell products. You will verify items, enter orders, and coordinate with fulfillment to meet delivery dates while highlighting stock availability and pricing.

The role focuses on proactive selling, developing opportunities passed from marketing and outside sales, and maintaining accurate order and notification reports.

Qualifications

• 2–4 years in sales and sales administration.
• Familiar with Microsoft Office and basic computer skills.
• Strong verbal and written communication.
• Ability to prospect and develop accounts.

Responsibilities

• Obtains orders via email and phone, verifies items, and enters orders.
• Increases orders by suggesting related items and leveraging buying history.
• Owns and develops opportunities from marketing, outside sales, and national accounts.
• Identifies process improvement opportunities.
• Prepares quotes and follows up to secure orders or determine reasons for loss.
• Reviews open orders and takes action to meet delivery dates.
• Maintains backorder and expediting reports and notifies customers.
• Reports industry trends, pricing, and customer feedback to management.

Skills

Sales

Customer service

Microsoft Office

Multi-tasking

Teamwork

Communication

Attention to detail

Prospecting

Education

High School Diploma

Bachelor's degree preferred

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

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