Representative - Inside Sales

Wesco; Surrey; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Commission plan

Benefits program

Retirement savings plans

Job summary

Wesco in Surrey, Canada is seeking an Inside Sales Representative to interact with existing customers, drive sales of products and services, and upsell opportunities. You will collaborate with outside sales to meet goals and develop opportunities from marketing and national accounts.

The role requires a High School Diploma (Bachelor's preferred) with 2–4 years of sales experience, strong communication, and ability to multitask in a team environment.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• 2-4 years sales experience and sales administration knowledge.
• Familiar with Microsoft Office and basic computer skills.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment.
• Increases orders by suggesting related items and checking customer history.
• Owns, qualifies and develops opportunities from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares quotations to secure orders or determine reasons for loss of order.
• Reviews open customer order reports and acts on open items including at-risk deliveries.
• Maintains backorder reports and customer notifications.
• Reports industry trends, pricing and customer feedback to management.

Skills

Sales experience

Communication

Attention to detail

Multi-tasking

Team player

Independent work

Prospecting

Problem solving

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.

#LI-SG1

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.