Inside Sales Representative

CSS; Vancouver; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Commission-based pay

Growth opportunities

Job summary

CSS is seeking an Inside Sales Representative in Vancouver to interact with existing customers, create and up-sell orders, and add value to the buying experience. You will work with outside sales to meet targets and expand the book of accounts.

The role emphasizes proactive selling, customer satisfaction, and collaboration across teams, with a commission component tied to individual sales performance.

Qualifications

• 2–4 years sales experience with professional contribution.
• Ability to prospect and market concepts to existing and new accounts.
• Bi-lingual in English and Mandarin highly preferred.
• Good command of MS Office and basic computer skills.

Responsibilities

• Obtain, create, and upsell orders via email and calls to increase sales.
• Collaborate with outside sales to meet goals and expand accounts.
• Qualify opportunities and develop leads handed from marketing.
• Explain stock-outs and delivery dates to customers.
• Prepare quotations to secure orders and follow up on losses.
• Monitor order reports and address items at risk of delays.
• Report pricing trends and customer feedback to management.
• Identify process improvements to speed fulfillment.

Skills

Sales experience

Bilingual English Mandarin

Communication

multitasking

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred.
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years).
• Bi-lingual in English and Mandarin highly preferred.
• Familiar with Microsoft Office, and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Working in team environment.
• Communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Take action and solve a range of problems that may be difficult but are not typically complex.
• Identify and define problems and possible solutions independently; chooses among existing solutions.
• Ability to work independently with general supervision.
• Ability to travel 0% - 25%.

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

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