Représentant - Service à la clientèle/ Representative - Customer Service

Wesco; Brossard; On-site; CAD 29,797 - 37,250; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Job summary

Wesco in Brossard is looking for a Representative - Customer Service to assist customers through various inquiries. The successful candidate will resolve routine and some complex issues while ensuring customer satisfaction.

The ideal candidate holds a High School Degree, has 2-4 years of experience, and possesses strong interpersonal and communication skills. The position offers competitive hourly pay along with a comprehensive benefits program.

Qualifications

• 2-4 years of relevant experience required.
• Able to work well under pressure.
• Experience in a diverse working environment.

Responsibilities

• Support customer base by answering questions and handling complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as liaison.

Skills

Interpersonal skills

Communication skills

Attention to detail

Computer literacy (MS Word, Excel, email)

Education

High School Degree or Equivalent

College Diploma

Job description

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail

Compensation

$21.63 - $27.04 Per Hour. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

Benefits

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Equal Employment Opportunity

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.