Représentant ou représentante bilingue, Unité des solutions de service / Service Solutions Unit Representative Bilingual

Fidelity International; Mississauga; Hybrid; CAD 39,000 - 58,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive hourly pay 28–42 CAD

Job summary

Fidelity Canada propose un rôle contractuel hybride pour un(e) agent de service client bilingue, travaillant avec des clients à travers le Canada. Poste initial à Toronto (483 Bay Street) jusqu’à fin 2026, puis transfert prévu à Mississauga (3 Robert Speck Parkway).

Exige au moins 2 ans d’expérience dans le secteur financier, bilinguisme, et connaissance des outils Fidelity. Rémunération horaire 28–42 CAD, selon expérience et qualifications.

Qualifications

• Post‑secondary degree or equivalent work experience.
• Minimum 2 ans d’expérience dans les services financiers ou fonds mutuels.
• Bilingue anglais et français (oral et écrit).
• CSC et/ou IFIC appréciés.

Responsibilities

• Fournir un service client professionnel et rapide.
• Appliquer les connaissances sur les produits Fidelity et les procédures, tout en gérant les risques.
• Contribuer à l’amélioration continue et au travail d’équipe.
• Gérer les interactions avec les clients de manière précise et efficace.

Skills

Bilingual English/French

Customer service

Education

Post-secondary degree or equivalent

Tools

AXIS

XTRAC

ConX

ACE

TD Windows

MS Office

Job description

Job Description Veuillez noter : Quiconque pose sa candidature doit avoir l’autorisation de travailler au Canada. Il s’agit d’un détachement jusqu’au 30 avril 2026. Vous travaillerez selon un horaire hybride dans le cadre de la formule de travail dynamique de Fidelity. Si vous êtes dans la région du Grand Toronto, le lieu de travail pour ce poste est le 483, rue Bay à Toronto jusqu’à environ la fin de l’année 2026, moment auquel le lieu de travail sera transféré au nouveau bureau de Mississauga situé au 3, promenade Robert Speck. Le titulaire bilingue du poste est tenu de communiquer directement avec nos clients et nos collègues répartis dans tout le Canada. Les clients doivent être servis dans la langue officielle de leur choix (français ou anglais). Veuillez prendre note que seules les personnes sélectionnées pour une entrevue seront contactées. Current work authorization for Canada is required for all openings. This is a secondment until April 30, 2026. You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement. If you are in the Greater Toronto Area, the work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. The bilingual incumbent of this role is required to interact directly with our clients and colleagues who are located across Canada. It is required that we service our clients in the official language of their choice (French or English).

Pourquoi choisir Fidelity?

Notre mandat Chez Fidelity, nous aidons les investisseurs canadiens à prendre leur avenir financier en main depuis plus de 35 ans. Nous offrons aux particuliers et aux institutions une gamme de portefeuilles et de services de placement fiables, et nous cherchons constamment de nouvelles façons de mieux servir nos clients. En tant que société privée, nous sommes résolument portés sur l’innovation dans tous nos domaines d’activité alors que nous poursuivons notre expansion. Travailler chez nous veut dire faire partie d’un groupe diversifié de personnes dévouées qui font une réelle différence dans la vie de nos clients et de nos collectivités chaque jour. Vous aurez de nombreuses occasions de vous épanouir et de faire progresser votre carrière dans un milieu inclusif où vous vous sentirez valorisé et soutenu; un milieu propice à donner le meilleur de vous-même, tant sur le plan personnel que professionnel.

Key Accountabilities

Provide professional, accurate and timely customer service in the resolution of client problems or issues. Hold themselves accountable to Fidelity's clients to accurately apply knowledge of Fidelity products, policy and procedures, along with appropriate risk mitigation during the resolution of client issue/problem. Contribute to the environment of Continuous Improvement at the department and divisional level. Contribute to building a strong, effective team. Add value to the client experience by understanding what's important, recognizing what needs to be done and taking personal accountability for creating a positive "moment of truth".

What We Are Looking For

Post‑secondary degree or equivalent work experience. Minimum 2 years related work experience in the mutual fund or financial services industry. Bilingualism (English and French) (verbal & written) is required. 1+ years Processing experience is an asset. Canadian Securities Course (CSC) and/or Investment Funds Institute of Canada (IFIC) designations is an asset.

The Expertise You Bring

Familiarity with MS Office Suite, internet and relevant in‑house applications (AXIS, XTRAC, ConX, ACE, TD Business Windows). Excellent knowledge of policy, procedures and all transaction types related to Transfer Agent. Operations, as well as a broad knowledge of Fidelity product offerings. Quick learner and ability to adapt to change. Excellent interpersonal and communication skills (verbal and written). Ability to multi‑task and work well under pressure. Works equally well independently and as part of a team. Strong analytical skills and detail oriented. Ability to make sound, prudent judgement calls for the resolution of client issues.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $28 to $42, based on experience and qualifications. We offer market‑aligned rates that recognize the specialized skills and agility required for this role. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

Why Work at Fidelity

• Canada’s Top 100 Employers
• Greater Toronto's Top Employers
• Canada’s Top Family‑Friendly Employers
• Canada’s Top Employers for Young People
• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces for Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) – Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Human Resource Director (HRD) – Best Placement Programs 5 stars
• HRD Employeur 5 stars en matière de diversité et d'inclusion
• Désignations Désigné Entreprise canadienne compatissante
• Prix des avantages sociaux en milieu de travail de Benefits Canada – Stratégie de l’avenir du travail
• Prix nationaux d’excellence en recrutement TalentEgg – Prix spécial pour la diversité et l’inclusion en matière de recrutement
• Meilleures entreprises au Canada selon LinkedIn

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities in Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e‑mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail]. Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement.