Représentant(e) bilingue du service à la clientèle - Technique

Moneris; Montreal (administrative region); Hybrid; CAD 36,200 - 45,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Pension plan

Coursera access

Wellness program

Hybrid work

Work from abroad

Employee discounts

Job summary

Moneris is seeking a Customer Experience specialist to deliver service excellence to merchants and provide technical POS troubleshooting over the phone. Based in Montreal or Quebec City, you will balance in‑office collaboration with remote flexibility and report to the Team Lead, Customer Service.

You will meet performance targets, document interactions, and identify cross-sell opportunities while contributing to merchant satisfaction and retention in a collaborative, inclusive culture.

Qualifications

• 1+ years of customer service experience.
• Fluency in French and English (written and verbal).
• Experience with computer functionality, software and hardware (routers, modems, etc.).

Responsibilities

• Provide technical support to merchant clients over the phone using guides and internal knowledge.
• Respond to inbound service requests by telephone and resolve issues on first contact when possible.
• Identify cross-sell and up-sell opportunities by promoting Moneris products and services.
• Accurately document customer interactions and outcomes in internal systems.
• Meet individual performance targets related to productivity, quality, and attendance.

Skills

Customer service

Bilingual French/English

Tech-savvy (routers/modems)

Attention to detail

Flexible shifts

Job description

Moneris.com/carriere

Job Overview

As part of the technical Customer Experience (CEx) team, you will provide Customer Service Excellence to Moneris merchants and detailed technical POS troubleshooting and support. You will meet overall customer service targets set by the department, and offer additional advice up to and including cross‑sell products and services. You will work within a structured training environment, collaborate with teammates from day one, and play a direct role in merchant satisfaction and retention in an inclusive culture of collaboration, recognition, and inclusion.

Location

You will be based in our Montreal or Quebec City office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship

You will report to the Team Lead, Customer Service.

Posting Type

Multiple openings for the upcoming hiring class starting September 21st 2026.

Salary Range

The expected base salary range for this role is $36,200 - $45,000.

Paid Training Start

Paid training will start on September 21st 2026.

Responsibilities

• Provide technical support to merchant clients over the phone by referring to company‑owned technical user guides, manuals and internal knowledge database.
• Respond to inbound service requests by telephone, gathering relevant information and resolving issues at first contact when possible.
• Identify and share cross‑sell and up‑sell opportunities by promoting Moneris products and services through established channels.
• Accurately document customer interactions and outcomes in internal systems to support compliance and reporting.
• Achieve individual performance targets aligned to productivity, quality assurance, compliance, attendance, and customer feedback metrics.

Qualifications

• 1+ years of customer service experience, preferably in a contact centre environment.
• Fluency in French and English, both written and verbal.
• Experience with computer functionality, software and hardware (routers, modems, etc.).
• Strong attention to detail with an ability to work in a fast‑paced environment with changing priorities.
• Flexibility and ability to work rotating shifts, including evenings, overnight and weekends.

Benefits

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan.
• Growth and development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Equal Opportunity Employer

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation, and intersectional identities. We encourage you to apply and share, in the application form, the transferrable experience you bring and how this will support your success in this role.

AI Disclosure

We may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

For more information about the work perks and benefits you get as a Moneris employee, visit Moneris.com/careers.