Reports Coordinator: Client Assessments & QA

Lifemark Health Group; Calgary; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Flex benefits

Employee Assistance Program

Shoppers Drug Mart discount

Stock Purchase Plan

Vacation and Wellness days

Education allowance

Gym membership discount

Mentorship opportunities

Job summary

Viewpoint is seeking a Reports Coordinator in Calgary to support the administrative management of all single and multidisciplinary reports for client assessments. You will track, format, and document each step in ADMS to ensure timely receipt and smooth processing, including final report preparation and delivery.

The role requires 3 years in client service or admin within insurance/healthcare, strong MS Office proficiency, and excellent communication and organizational skills.

Qualifications

• Relevant post-secondary/community college education.
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment.
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat).
• Effective verbal and written communication skills.
• Proven organizational and multi-tasking skills.
• Knowledge of medical terminology and medical transcription experience is a strong asset.

Responsibilities

• Follow up on outstanding reports with assessors and transcription, and document in computer tracking system.
• Monitor tracking system for reports due in and out on a daily basis, facilitate timely delivery.
• Document special cases and special handling of reports as appropriate.
• Document receipt of reports from assessors in system and ensure report statuses are advanced to ensure smooth transition through steps in process.
• Format reports, perform preliminary quality assurance checks, and then upload in preparation for detailed Quality Assurance reviews.
• Facilitate, follow up, and document report sharing amongst assessors for multidisciplinary assessments.
• Final formatting of reports to be sent to customer. Ensure copy of report appropriately filed in system and report metrics appropriately logged and tracked.
• Deliver report to customer via delivery method specified in Service Level Agreement.

Skills

Client Service

Administrative support

MS Office

Outlook

Adobe Acrobat

Communication

Education

Post-secondary education

Tools

ADMS system

Job description

Viewpoint is seeking a Reports Coordinator in Calgary to support the administrative management of all single and multidisciplinary reports for client assessments. You will track, format, and document each step in ADMS to ensure timely receipt and smooth processing, including final report preparation and delivery.

The role requires 3 years in client service or admin within insurance/healthcare, strong MS Office proficiency, and excellent communication and organizational skills.