Reporting & CRM Analyst

Bayer; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Reporting & CRM Analyst to enhance business effectiveness through CRM systems. This role involves providing hands-on support for Veeva CRM, executing SQL queries, and developing reporting requirements. You'll collaborate with cross-functional teams, create training materials, and ensure successful CRM adoption. With a flexible hybrid work environment, this position offers a unique opportunity to contribute to meaningful projects while enjoying career development in a diverse and inclusive culture. If you're proactive and detail-oriented, this is the perfect chance to make a real impact.

Benefits

Competitive Compensation

Diverse and Inclusive Culture

Career Development Opportunities

Flexible Work-Life Programs

Qualifications

• 3+ years of relevant experience, preferably with IQVIA data.
• Proficiency in SQL and experience with BI tools.

Responsibilities

• Provide Level 1 support for Veeva CRM and manage system stability.
• Write and execute SQL queries for data analysis.

Skills

SQL

CRM Systems (Veeva/Salesforce)

Report Writing

Communication Skills

Agile Methodologies

Education

Bachelor's Degree

Tools

Tableau

PowerBI

Alignmix

Job description

Join us as a Reporting & CRM Analyst at Bayer

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At Bayer, we’re visionaries committed to solving the world’s toughest challenges. Our goal is a world where 'Health for all, Hunger for none' is no longer just a dream, but a reality. We pursue this with energy, curiosity, and dedication, learning from diverse perspectives, expanding our thinking, and redefining what’s possible. Join us if you want to build a meaningful career within a community of brilliant, diverse minds making a real difference.

Responsibilities:

• Provide hands-on support for the Veeva CRM system, acting as Level 1 support within Sales.
• Ensure system stability, manage changes, promote user adoption, and improve proficiency in Operations/Commercial Excellence.
• Contribute to developing business and technical requirements based on CRM best practices to enhance business effectiveness.
• Identify, map, and execute projects related to Veeva CRM for field-based employees.
• Create documentation, user manuals, and training materials for CRM; train end users.

This is a permanent position based in Mississauga, Ontario, with a flexible hybrid work environment.

Key Tasks:

• Write and execute SQL queries for ad hoc analyses and data extracts.
• Develop and maintain reporting requirements and translate them into reports.
• Support digital campaigns and customer distribution lists.
• Provide Level 1 support for Veeva CRM and reporting issues, troubleshooting and escalating as needed.
• Create and modify Veeva reports.
• Collaborate with cross-functional teams to ensure successful CRM adoption.
• Onboard new staff and develop training materials.
• Manage CRM change implementations and support end users.
• Maintain Salesforce alignments based on business needs.

Qualifications:

• Bachelor's degree.
• At least 3 years of relevant experience; experience with IQVIA data preferred.
• Proficiency in SQL.
• Experience with BI tools like Tableau and PowerBI is an asset.
• Knowledge of CRM systems (preferably Veeva/Salesforce).
• Experience with territory mapping software (e.g., Alignmix).
• Understanding of data stewardship components.
• Strong report writing, presentation, and communication skills.
• Ability to work collaboratively across teams and manage multiple projects.
• Self-motivated, proactive, and detail-oriented.
• Knowledge of Agile methodologies is a plus.

What we offer:

• Competitive compensation and rewards.
• Diverse and inclusive culture.
• Career development opportunities globally.
• Flexible work-life programs.

Bayer values inclusion and diversity, embracing individual differences as assets. We encourage applications from people with disabilities and offer accommodations during the recruitment process.

Location:

Mississauga, Ontario, Canada

Division:

Pharmaceuticals

Reference Code:

844579