Reporting & CRM Analyst

Bayer (Schweiz) AG; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to solving global challenges. As a Reporting & CRM Analyst, you will play a pivotal role in enhancing CRM systems, supporting data-driven decision-making, and ensuring user proficiency. This role offers the chance to work in a collaborative environment, where your insights will directly impact strategic initiatives. With a focus on career development and work-life balance, this position is perfect for those looking to make a meaningful difference while advancing their careers in a diverse and inclusive culture. Embrace the opportunity to grow with a leader in the pharmaceutical industry.

Benefits

Competitive compensation

Flexible working hours

Employee discounts

Wellness programs

Career development opportunities

Qualifications

• 3+ years of experience in CRM and data analysis.
• Intermediate SQL proficiency for data extraction.
• Experience with business intelligence tools preferred.

Responsibilities

• Support Veeva CRM functionality and user training.
• Write SQL queries for data analysis and reporting.
• Collaborate with cross-functional teams for CRM adoption.

Skills

SQL

Data Visualization

CRM Systems

Project Management

Communication Skills

Education

Bachelor's Degree

Tools

Veeva CRM

Tableau

PowerBI

Alignmix

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Reporting & CRM Analyst

• Day to day hands on support of the Veeva CRM system’s functionality, acting as the Level 1 support within Sales
• Operations/Commercial Excellence to ensure system stability, change management, user adoption and proficiency
• Provide input based on system & process knowledge of CRM best practices in order to develop long term and short-term business & technical requirements and strategies that drive business effectiveness as it relates to CRM
• Identification, mapping and execution of projects related to Veeva CRM for field-based employees
• Responsible for developing various documentations, user manuals, end user training materials for CRM and training end users
  

Bayer is committed to a flexible hybrid working environment. This is a permanent position based out of Mississauga, Ontario.

What you will do:

• Write and execute SQL queries to develop ad hoc analyses and data extracts for assigned brands.
• Develop and maintain reporting requirements and translating them into reports
• Digital campaign design and support in customer distribution lists for assigned areas/brands
• Provide Level 1 support of Veeva CRM and reporting related queries. Troubleshoot issues for resolution and escalate as needed
• Responsible for Veeva reports creation and adjustments
• Extensively collaborates with cross functional and squad team to optimize successful adoption of Veeva
• Supports onboarding new staff & develops various documentations, user manuals, end user training materials for Veeva CRM and training end users on CRM functionality
• Develops and ensures adherence to production schedules and deadlines pertaining to CRM change Implementations, provide effective support to Veeva CRM End Users
• Maintain salesforce alignments based on business requirements. Configure and load into Veeva CRM (Align).

Who you are:

• Bachelor's degree
• Minimum of 3 years of related experience or equivalent
• Minimum of 3 years experience with IQVIA data is preferred
• Intermediate proficiency in SQL for data extraction and manipulation
• Experience working with business intelligence tools such as Tableau and PowerBI for data visualization is an asset
• Familiarity with CRM systems (preferably Veeva/Salesforce) would be an asset
• Experience working with territory alignment mapping software would be an asset (eg: Alignmix)
• Familiarity with data stewardship components is an asset (eg: data quality, data definitions, master data mgmt)
• Good report writing, presentation and communication skills, with the ability to clearly present insights
• Ability to work in cross functional partners and teams (eg: commercial, medical, IT)
• Ability to handle multiple simultaneous projects, be highly organized able to prioritize and meet tight deadlines
• Self-motivated and proactive
• Ability to work in cross functional teams (Agile knowledge is an asset)
• Customer centric orientation demonstrated by proactively addressing the needs of both internal and external stakeholders
• Excellent organizational skills, and the ability to prioritize and manage multiple pro-jects simultaneously
• Strong attention to detail and data accuracy

What we offer:

• Competitive compensation and rewards package
• Collaborative, diverse and inclusive culture
• Career development and global opportunities
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

All referral candidates must first be submitted via our internal referral system by a current Bayer employee in order to participate in the referral program. Once a Bayer employee has successfully referred you in our system, you will receive an automated email with instructions on how to complete your application.

This posting will be available for application until at least May 13, 2025.

#LI-CA

Bayerwelcomes and encourages applications from people with disabilities. Candidates participating in ourselection process requiring accommodation due to adisability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can bemade.

Location:

Canada : Ontario : Mississauga

Division:

Pharmaceuticals

Reference Code:

844579