Rental Operation Supervisor

finning; Prince George; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive pension with employer""s

Employee Share Purchase Plan

Extended health, dental, and medical <

Job summary

Finning Canada is seeking a Rental Operations Manager to oversee rental operations, service delivery, fleet utilization, and customer interactions across our business. You will lead a high-performing team, optimize rental processes, ensure fleet readiness, and drive safety, efficiency, and exceptional customer experiences while delivering strong business results.

This branch-based, Monday–Friday role offers a comprehensive benefits package and a clear path for leadership within our growing

Qualifications

• 3–5+ years in rental operations with equipment management.
• 3–5+ years of leadership experience leading teams.
• Experience delivering service in a fast-paced environment.
• Strong communication and relationship-building abilities.
• Ability to prioritize safety and operational excellence.

Responsibilities

• Lead and develop rental administration team with focus on safety and service.
• Oversee rental process from inquiry to delivery and ensure compliance.
• Coordinate fleet allocation and equipment readiness for projects.
• Partner with branches and service teams for repairs and turnarounds.
• Manage rental contract audits, reporting, and process improvements.
• Monitor KPIs and drive continuous improvement and customer satisfaction.
• Oversee billing accuracy and cost reporting.
• Proactively resolve customer concerns and ensure exceptional service.

Skills

Rental industry experience

Leadership experience

Communication skills

Problem solving

Relationship-building

Safety focus

Customer service

Fleet management knowledge

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview:

CAT Rentals is seeking a dynamic and experienced Rental Operations Manager to oversee rental operations, service delivery, fleet utilization, and customer interactions across our business. This leadership role is critical in driving a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and strong business performance.

As the Rental Operations Manager, you will lead a high-performing team, optimize rental processes, oversee fleet readiness, and manage operational and financial performance. You will play a key role in ensuring the successful delivery of rental solutions while supporting the safety, operational, and business objectives of the organization.

Job Description:

What You'll Do

• Lead, coach, and develop a team of rental administration professionals, fostering a high-performance culture focused on safety, accountability, and customer service.
• Oversee the rental process from customer inquiry through equipment delivery, ensuring operational excellence and compliance with established procedures.
• Coordinate fleet allocation, equipment readiness, and utilization to support customer projects and maximize equipment availability.
• Partner with branches and service teams to prioritize equipment repairs, maintenance requirements, and turnaround schedules.
• Manage rental contract audits, operational reporting, and process improvement initiatives to drive efficiency and consistency.
• Monitor key performance indicators and implement continuous improvement strategies to enhance operational performance and customer satisfaction.
• Oversee billing accuracy, maintenance and repair costs, accruals, and other financial reporting requirements.
• Proactively resolve customer concerns and ensure the delivery of exceptional service throughout the rental lifecycle.

What You'll Bring

• 3-5+ years of rental industry experience with a strong understanding of rental operations and equipment management.
• 3-5+ years of leadership experience with a proven ability to lead teams, develop talent, and drive results.
• Experience managing service delivery, customer relationships, and operational execution in a fast-paced environment.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to prioritize competing demands while maintaining a focus on safety, customer service, and operational excellence.
• Knowledge of power generation, compressed air, temperature control, or related rental equipment.
• Mechanical, electrical, or trades background is considered a strong asset.

Important Details:

• This position is based in branch on a Monday-Friday schedule

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.