Service Supervisor - Power & Energy

finning; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Finning Canada is seeking a Service Supervisor (temporary) to lead our Power & Energy team, delivering safe, reliable service solutions and ensuring safety, quality, and customer satisfaction. You will guide technicians on day-to-day service execution from planning through completion.

This role emphasizes coaching and development, requires strong safety program knowledge, and offers a Monday–Friday start with potential to become permanent; located on-site in Edmonton.

Qualifications

• Journeyperson certification as Heavy Equipment Technician or Electrician.
• 4+ years with Caterpillar equipment, engines, power generation, or heavy equipment.
• Dealership experience in Power & Energy or rental environments.
• Demonstrated leadership with coaching and development.
• Strong knowledge of safety programs, NSC requirements, JHAs.
• Understanding of Caterpillar warranty and service processes; solid troubleshooting.
• Business and financial acumen for operational decisions.

Responsibilities

• Lead a safety-first culture aligning with safety standards and JHAs.
• Spend at least 80% of time on the shop floor supporting safety, quality, and productivity.
• Provide day-to-day leadership, coaching, and development for technicians/apprentices.
• Manage repair execution from planning through completion with reviews.
• Ensure jobs are completed right the first time by resolving tooling/parts/warranty issues.
• Monitor technician productivity, assign resources, and adjust manpower.
• Collaborate with customer-facing teams to report findings and scope changes.
• Drive operational excellence through SOPs and quality standards.

Skills

Leadership

Coaching

Safety compliance

Customer communication

Problem solving

Education

Journeyperson Heavy Equipment Technician

Journeyperson Electrician

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview:

At Finning, we are committed to delivering safe, reliable, and high-quality service solutions that keep our customers operating at their best. We are seeking a Service Supervisor (temporary) to lead our Power & Energy team, providing day-to-day leadership to technicians while ensuring outstanding safety performance, operational excellence, and customer satisfaction.

This is an excellent opportunity for a people-focused leader who thrives in a fast-paced environment, enjoys coaching and developing teams, and can confidently manage service execution from planning through completion.

Job Description:

What You'll Do:

• Lead a safety-first culture by ensuring compliance with all safety standards, NSC requirements, JHAs, and safe work practices.
• Spend at least 80% of your time on the shop floor supporting safety, quality, productivity, and customer commitments.
• Provide day-to-day leadership, coaching, performance feedback, and development support to technicians and apprentices.
• Manage repair execution from planning through completion, including pre-job, mid-job, and post-job reviews.
• Ensure jobs are completed right the first time by proactively resolving tooling, parts, technical, and warranty-related issues.
• Monitor technician productivity, assign resources effectively, and adjust manpower to meet operational demands.
• Partner with customer-facing teams to communicate repair findings, scope changes, and service recommendations.
• Drive operational excellence through adherence to standard operating procedures, quality standards, and continuous improvement initiatives.

What You'll Bring:

• Journeyperson Heavy Equipment Technician certification or Journeyperson Electrician certification with relevant industry experience.
• Minimum 4 years of experience working with Caterpillar equipment, engines, power generation systems, or heavy equipment.
• Previous dealership experience, preferably within Power & Energy, heavy equipment, or equipment rental environments.
• Demonstrated leadership capability with a passion for coaching, mentoring, and developing people.
• Strong understanding of safety programs, National Safety Code requirements, JHAs, hazard assessments, and contamination control.
• Knowledge of Caterpillar warranty, goodwill, and service processes, along with strong technical troubleshooting ability.
• Sound business and financial acumen with the ability to interpret operational and profitability metrics.
• Adaptable, collaborative, and solution-oriented, with the ability to think on your feet in a fast-paced environment.

Important Details:

• This is a temporary position with the potential to become permanent
• This role will start as a Monday - Friday shift with potential to switch to a 7x7 continuous shift

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.